Customer Project Manager 1

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Supports the delivery of projects under guidance and develops foundational project management knowledge through hands-on experience and learning.

Responsibilities

Planning

• Creates simple task lists for themselves and, when provided with clear guidance, documents assigned tasks into project plans for small groups or teams
  
  

Stakeholder Management

• Demonstrates awareness of immediate key stakeholders and, with guidance, is able to identify and understand their needs
  
  

Communications

• Provides personal task and progress updates within their team or assigned project
• Uses standard tools and templates with feedback from more senior colleagues to support learning and development
  
  

Risk Management

• Is aware of potential project risks and demonstrates an understanding of basic preventative actions
• Escalates risks or concerns as needed under guidance
  
  

Project Delivery

• Supports the delivery of projects by completing assigned tasks under guidance and within defined timelines
  
  

Resource Management (people, finances etc.)

• Develops foundational knowledge of resource management by assisting others in tracking and maintaining project resources, documentation, and timesheets
  
  

Customer Care

• Supports assigned simple customer-related projects through completion under close guidance
• Communicates with customers at pre-defined milestones using approved messaging and processes
• Demonstrates basic technical knowledge of designated products and processes
• Handles escalations with close guidance from a leader or manager
• Assists in resolving issues under guidance to support positive customer outcomes
  
  

Qualifications

• Entry-level experience (0–2 years) preferred
• Diploma or Bachelor’s Degree preferred
• Entry-level or introductory Project Management certification preferred
• Growth mindset with the ability to strive in a fast-paced environment to meet multiple project deadlines
  
  

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.