Customer Success Assistant

We’re Hiring | Customer Success Assistant | eNor Securities

eNor Securities is a growing company specialized in digital assets and asset tokenization. Our team brings together extensive experience in both traditional and digital financial markets, operating with innovation, security, and excellence.

We are looking for a proactive and curious Customer Success Assistant eager to develop knowledge in blockchain, digital assets, technology, and customer experience within a dynamic and innovative environment.

Main Responsabilities:

• Support the customer journey, ensuring a positive experience with our products and services;

• Assist in customer relationship management through email, chat, phone calls, and meetings;

• Monitor customer engagement and support retention and experience improvement initiatives;

• Support the onboarding of new clients by helping present our platform and solutions;

• Collect customer feedback and share insights with internal teams;

• Assist in tracking Customer Success metrics and KPIs.

Requirements:

• Strong verbal and written communication skills;

• Organization and willingness to learn;

• Empathy and customer-focused mindset;

• Proactive profile and ability to work collaboratively in a team environment;

• Intermediate or advanced English skills;

• Basic knowledge of Excel and PowerPoint;

• Familiarity with tools such as Google Workspace and Canva;

• Currently pursuing a degree (from the 3rd semester onward) in Communication, Advertising, Marketing, or related fields or graduated in these area.

Nice to have:

• Previous experience in customer service, support, or customer relationship roles;

• Interest in digital products, fintechs, SaaS, or blockchain technology;

• Basic understanding of metrics such as NPS, churn, and product adoption;

• Familiarity with CRM and AI tools;

• Interest in building a career in Customer Success, technology, or customer relationship management.

If you identify with an innovative and collaborative environment and want to be part of a company shaping the future of digital finance, we would love to hear from you.

Send us your resume or tag someone who would be a great fit.

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