Account Project Manager (Digital)

An exciting opportunity is now available for an Account Project Manager to join our growing team.

Location: North Melbourne, VIC

Position: Account Project Manager (Digital)

Type: Full-time

Sector: Brand, B2B Marketing, and Digital Consultancy

"Our mission is to empower those building a better future."

Mo Works is a creative digital consultancy - not a traditional agency. We work with bold brands across education, utilities, health, energy, public sector, and logistics to reposition their brands, realign marketing and sales, and rebuild digital experiences that drive real, measurable growth. Our delivery spans websites, web apps, CMS builds, e-commerce platforms, and third-party integrations.

Learn more: moworks.com.au | instagram.com/moworks

This is a delivery-critical role at Mo Works - the person who keeps our digital and tech projects running without friction.

You'll own the end-to-end delivery of web, digital, and tech projects: from discovery and kickoff through to UAT, go-live, and close-out. You understand the lifecycle of a digital build - how strategy feeds into design, design into development, and development into deployment - and you know how to keep that pipeline moving.

You'll sit at the intersection of client and internal team, translating business requirements into dev-ready briefs, managing expectations through the inevitable pivots, and ensuring every project ships on time and on scope.

This isn't a coordinator role. It's a delivery ownership role.

• Manage 5–8 concurrent digital projects - websites, CMS builds, e-commerce, and integrations - from kickoff through to go-live
• Build and maintain project timelines, scopes, and resource plans; keep them alive as reality shifts
• Track milestones, dependencies, risks, and blockers across the full delivery lifecycle
• Coordinate UAT cycles, staging reviews, launch checklists, and post-launch hypercare
• Manage go-live logistics, including client sign-off, DNS coordination, and deployment sequencing
• Maintain clean, accurate documentation and task management in ClickUp
• Run structured project close-outs with clear reporting and learnings captured

• Act as the primary day-to-day contact across your project portfolio
• Lead check-ins, status updates, and delivery comms - keeping clients informed, aligned, and confident
• Translate client feedback into actionable, dev-ready briefs - without losing nuance or adding scope
• Know the difference between scope creep and a legitimate change request - and handle both with clarity
• Manage change requests, shifting priorities, and stakeholder expectations throughout the project lifecycle

• Coordinate delivery across strategy, UX, design, and development teams
• Write clear, detailed briefs and dev tickets so the development team spends time building not clarifying
• Maintain visibility over capacity, workload, and project health across your portfolio
• Anticipate blockers before they become problems; escalate where needed
• Support QA processes and ensure issues are triaged and resolved before client-facing reviews

• Understand the full technical scope of each project
• Track hours against allocation to protect project margin
• Contribute to improving how we run projects: templates, processes, sprint structures, documentation

• Projects delivered on time and within scope
• Project margin performance (hours vs. allocation)
• Client satisfaction and retention

• You know the status of every project without being asked
• Clients feel like they have the most organised, well-communicated relationship they have
• The development team gets clear briefs, a clean scope, and enough runway to do great work
• Staging environments get signed off, launches go smoothly, and nothing falls through the cracks
• Delivery is predictable, and when it's not, you're already working on the problem

• 3-5 years in digital project management, ideally inside a web or creative agency
• You've shipped websites, CMS builds (WordPress, Webflow, custom), web apps, or e-commerce platforms - and you understand what goes into them
• Comfortable reviewing a Figma file, reading a dev ticket, or discussing a staging environment - you don't need to build it, but you need to get it
• Familiar with agile and sprint-based delivery; comfortable running standups and managing sprint cycles
• Understands third-party integrations, CRMs, and marketing platform connections as standard scope items
• Basic familiarity with web analytics and how digital performance ties back to delivery
• Strong communicator who can adapt from a client call to a Slack thread to a technical standup
• Proficient with ClickUp (or similar), Figma, Slack, Google Workspace and comfortable in fast-moving, multi-stakeholder environments

• Work closely with founders and senior leaders, with real influence on how we operate
• Competitive salary with performance-based incentives
• Ongoing training and professional development support
• Flexibility and an emphasis on work-life balance
• Day off for your birthday 🥳
• Pet-friendly office — bring your dog or cat 🐕

Great digital work doesn't ship itself. This role is the connective tissue between client ambition and internal execution - ensuring Mo Works delivers work that's not just good, but reliably, profitably good.