Site Reliability Engineer/Operations Engineer

Site Reliability Engineer (SRE) / NOC Engineer

Company: Grid Dynamics

Location: Ukraine (Remote)

Language Level: English B2

Project Overview

Join a high-impact team supporting a top-tier global retail leader specializing in on-trend apparel and lifestyle brands. With over 1,000 stores worldwide and a massive e-commerce presence spanning 80+ countries, our client relies on seamless digital experiences.

Grid Dynamics has been a strategic partner for this client for over a decade, growing a dedicated account of 160+ specialized engineers. This is a mature, stable, and technologically rich environment where you will work alongside experts in Data, DevOps, and SRE to maintain a high-availability retail ecosystem.

Core Responsibilities

• System Observability: Monitor infrastructure, applications, and cloud services using Grafana dashboards and proactive alerting.
• Infrastructure Management: Use Terraform for infrastructure provisioning and maintaining Infrastructure as Code (IaC).
• Incident Orchestration: Triage production incidents to identify severity, scope, and business impact; manage incident queues and execute failovers or restarts per runbooks.
• Tiered Escalation: Act as a critical link between operations and specialized teams (Application, Security, Database) to resolve complex issues.
• Operational Excellence: Analyze recurring incidents to suggest improvements for runbooks and operational procedures to reduce manual "toil."
• Global Communication: Maintain clear status updates during critical events via bridge calls, Slack, and handover notes.

Must-Have Requirements:

• Grafana Mastery: Hands-on experience building monitoring dashboards and managing alerting logic.
• Terraform Expertise: Practical experience with infrastructure provisioning and IaC principles.
• Strong Communication: English level B2 (Intermediate/Upper-Intermediate)

Nice-to-Have Requirements:

• Coding/Scripting: Experience with Java or Python to assist in automation or troubleshooting.
• Data Analysis: Working knowledge of SQL for querying and log investigation.
• Advanced Monitoring Stack: Experience with tools like New Relic (APM), Splunk (Log management), or Quantum Metric (Digital experience monitoring).

What We Offer

• Scale & Stability: A long-term project with a stable Fortune 500 partner.
• Tech Culture: Work in a "people-first" environment with access to a global community of senior engineering talent.
• Remote Flexibility: 100% remote work within Ukraine, supported by a robust IT infrastructure and dedicated delivery management.
• Growth: Opportunities for professional development and exposure to enterprise-level AI and cloud modernization initiatives.