Network Engineer

Network Engineer

• Clerk Grade: 7/8
• Salary Range: $113,574 - $125,720 plus super
• Employment Type: Temporary Full Time up to 30 June 2027
• Location: Sydney - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

What you will do

• Implement, and maintain robust network infrastructure components including firewalls, VPNs, load balancers, switches, and routers to ensure resilient and secure network solutions
• Deliver continuous network monitoring, performance tuning, and proactive analysis to identify and mitigate potential issues before they impact business operations.
• Monitor and assess network capacity and performance to ensure alignment with current and future user demands.
• Adhere to established operational procedures to ensure consistent execution of network activities and minimise the risk of unplanned service outages
• Maintain and follow operational procedures to ensure consistent execution of tasks and reduce the likelihood of unplanned outages.
• Review and validate changes to network configurations and equipment to maintain stability and security and compliance with best practice standards.
• Analyse operational data, including incident and change records, to identify trends, record recurring issues and drive continuous improvement in network reliability and availability.

You will need to be available to participate in 24 x 7 on-call roster

About You

• The successful candidate must demonstrate strong capabilities in:
• network engineering and operations.
• Professional Certificates: Any or more of the following certifications are highly preferred
• Cisco (CCNP/CCDP)
• Palo Alto Firewalls
• F5 (BIG-IP LTM, etc)
• Hands-on experience in managing and maintaining a complex enterprise network environment, including:
• Wireless LAN: Cisco WLC and APs
• Routing/Switching: BGP, OSPF, STP, etc
• Load Balancing: F5, Citrix NetScaler
• Security: Palo Alto Firewalls, Cisco ISE
• Data Centre Networking: Cisco ACI, Cisco Nexus OS, etc
• WAN Technologies: SD-WAN
• Core Services: DNS/DHCP, SSL/TLS Certificate Management
• Cloud Networking: AWS, Azure
• It would also be advantageous to have following skills:
• Scripting and automation knowledge are an advantage
• Strong problem-solving mindset and analytical skills
• Proficiency in documentation and technical reporting
• Ability to work autonomously and effectively under pressure

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.


A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

For enquiries relating to recruitment please contact Tiffany Martin via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 25 May 2026 at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit


Information on some of the different types of disabilities



Information on adjustments available for the recruitment process