Software Test Engineer

Responsible for validating ServiceNow configurations, workflows, and integrations to ensure solutions meet business requirements, quality standards, and platform best practices before production deployment.

Key Responsibilities

• Design and execute test scenarios, test cases, and test scripts for ServiceNow modules (Incident, Change, Request, Problem, etc.).
• Perform functional, regression, and integration testing on ServiceNow implementations.
• Validate workflows, business rules, SLAs, forms, and reports against requirements.
• Log, track, and retest defects in collaboration with developers and functional teams.
• Support User Acceptance Testing (UAT) and ensure test evidence is properly documented.
• Ensure compliance with quality, governance, and audit requirements.

Skills & Experience

• Experience testing ServiceNow applications and ITSM processes.
• Good understanding of ITIL processes and ServiceNow platform functionality.
• Strong attention to detail, analytical skills, and defect management experience.
• Familiarity with test management tools and documentation practices.
• ServiceNow or ISTQB certification is a plus.