IT Student Support

We are a dynamic and forward-thinking financial institution committed to excellence and innovation. As part of the RBI Group, we operate with the highest standards of regulatory compliance and technological advancement. We are seeking an enthusiastic IT allrounder for our IT Student Support in our Vienna office to support a smooth day-to-day operation of workplace IT services.

IT Student Support – 20-25h/week (f/m/d)

Your Responsibilities:

• First-level IT support & help desk.
• First point of contact to log, track, and manage user issues in ticketing software.
• Diagnosing & solving issues related to software, hardware and network connectivity on Windows workstations.
• Assisting users remotely or in-person, helping them through problem-solving steps.
• Escalating complex or unresolved issues to level 2 or 3 support.
• Updating knowledge bases and creating guides for common technical issues.
• Support in daily IT operations as well as in IT projects.
• Assistance with the implementation of IT security and regulatory requirements.
• Support IT governance initiatives by preparing documentation and tracking actions.
• Support with cross-departmental IT issues within the department.

Your Qualifications:

• Actively enrolled at a university or university of applied sciences (FH) in Business Informatics or a similar IT-related field
• You feel confident working with MS Office/365 (Word, Excel, PowerPoint, etc)
• You see yourself as an IT-allrounder and feel confident trouble shooting hardware/software/network issues on end-user Windows workstations
• Analytical thinking skills, as well as a structured, reliable and service-oriented work style with a high level of process and documentation understanding.
• Understanding of IT infrastructure and services (client and peripheral hardware, servers, network, cloud, etc.) is an advantage.
• Experience in Jira, Confluence and ServiceNow is an advantage
• Fluent English, German is an advantage.

Our Offer:

• Payment according to the bank collective agreement on a gross monthly basis of at least EUR 1.936,35 based on 25 hours per week.
• A complex & dynamic work environment within an innovative field of business with plenty of room for you to bring in your ideas & to grow professionally
• Company benefits incl. home office possibility (within Austria), paid job ticket, RDB vouchers, corporate benefit world, workation within EU, subsidized canteen & a lot more

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race or colour, national origin, religion, political or other opinion, sex, sexual orientation or disability.

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If you have any questions, please contact [email protected].