Senior Product Designer - Lifecycle Growth

About Us

At Text, we're building a new category around customer communication, powered by real-time data.

We're looking for a Senior Product Designer to join our Lifecycle Growth team - someone who gets more excited by business outcomes than pixel-perfect screens, and who wants to design where every experiment, banner, and flow is tied to a real revenue or activation metric.

This is initially a maternity cover (:12 months) with a strong path to a permanent role for the right person — in an organization our size, we always find a place for great specialists.

This isn't a role for someone who wants to be handed perfectly-scoped tickets. We work like adults running our own startup inside Text: high autonomy, weekly cadence, async-first, and zero hand-holding.

About The Team

Lifecycle Growth Team sits inside the broader Activation org and works across two connected areas: lifecycle (customer communication around product updates, churn prevention, win-backs) and R&D and experimentation (SEO and PAYDA tests, activation banners and nudges, reshaping core product surfaces). We share KPIs with Product Activation: Trial > QL > Subscriber.

You'll work most closely with your own team day-to-day, but because Activation touches every product team, you'll collaborate broadly across product and design.

What you'll own

• Taking end-to-end ownership of design work - from business discovery and problem definition, through design, testing, and shipping
• Designing for business outcomes: activation, conversion, retention. You'll define what success looks like in numbers
• Running live experiments - activation banners, in-product nudges, A/B tests, and lifecycle communications that move Trial > QL > Subscriber.
• Collaborating with designers across Activation and other product teams, contributing to design critique and shared thinking
• Occasional experiments that go beyond Activation - and affect acquisition, retention and monetization
• Writing copy - at Text, designers write the first version of product copy
• Working AI-natively - using tools like Cursor to build interactive mockups and accelerate your work
  
  
  

Who You Are

We hire for mindset over years on a CV. If you have fewer years of experience and the bullets below describe you, we want to talk. If you have 10 years and you don't recognize yourself here, this won't be a fit.

• You take ownership. Every designer at Text is expected to act like the design lead for everything they ship
• You think business-first. You can read a metric, understand why it matters, and design toward moving it
• You move fast. You'd rather ship a rough test this week and learn than ship a polished screen next quarter and hope
• You're comfortable with ambiguity. Our team is post-reorg, our product is newer than LiveChat with smaller data volumes, and our roadmap shifts
• You're AI-native or eager to be. You use AI tools as a multiplier, not a curiosity
• You communicate clearly and directly. You give and receive feedback without ego
  
  
  

Deal-breaker: if you optimize for how something looks more than how it works — this isn't your team. We're building a product that makes people more productive.

You may be a great fit if you have

• A portfolio that shows business thinking — why something was built, what changed because of it, and how you made the trade-offs
• Comfort with the full design process: discovery, prototyping, shipping, and measuring impact
• Mastery of Figma; familiarity with experimentation tools and product analytics
• Hands-on experience with AI-assisted design or prototyping tools (our stack: Claude Code/Codex/Flow/Claude Design) — or a clear willingness to adopt them fast
  
  
  

Nice to have

• Experience working on a product (vs. agency or marketing-only)
• Background in SaaS, B2B, or product-led growth
• Experience writing product copy
• Hands-on experience with AI-assisted design or prototyping tools (Cursor, v0, etc.)
  
  
  

Why you'll love working here

• Real ownership from day one. You won't be waiting for permission
• A team of people who care. Strong characters, high standards, low ego
• Direct line to leadership. No layers of middle management between your ideas and decisions
• Cross-product exposure. Because Activation works with every product team, you'll see more of how Text actually works in 12 months than most designers see in 3 years
• A path to permanent. This role starts as maternity cover, but for the right person, we'll make space
• Ability to deliver incredible impact. Our tools serve more than 1 billion customers a month, across 150+ countries
• Unlimited access to all the cutting-edge AI tool
  
  
  

🔥 We're not promising an easy ride. We're promising real impact, real autonomy, and a team that will push you to do the best work of your career — if you're the kind of person who wants that.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.