Sr. Customer Service Executive - Network Operations & Support

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Network Operations & Support - Aruba WIFI/LAN Engineer

Experience: 4-6 Years

Location: Chennai/Bangalore

Role Summary

The Aruba WiFi / LAN Engineer is responsible for design, implementation, operations, and support of enterprise wired and wireless LAN environments. The role requires strong hands-on expertise in routing & switching, Cisco and Aruba WLAN platforms, and network access control solutions such as ClearPass and Cisco ISE.

Key Responsibilities

• Design, deploy, and support enterprise Wi‑Fi and LAN infrastructures
• Implement and troubleshoot Aruba and Cisco WLAN solutions in large environments
• Manage and administer network access control platforms including Aruba ClearPass and Cisco ISE
• Configure and support routing and switching across campus and branch networks
• Perform root cause analysis for wireless and wired network issues
• Participate in incident, problem, and change management activities
• Maintain network documentation, configurations, and operational procedures
• Collaborate with security, infrastructure, and customer teams
  
  

Key Skills & Technology Requirements

• Routing & Switching fundamentals (VLANs, STP, OSPF, basic BGP)
• WLAN Technologies: Aruba WLAN and Cisco WLAN (mandatory)
• Network Access Control: Aruba ClearPass and/or Cisco ISE administration (mandatory)
• Wireless security, authentication, and access policies
• Enterprise LAN/WLAN design and troubleshooting
  
  

Required Skills & Experience

• Strong hands-on experience with Routing & Switching and WLAN platforms
• Proven experience administering ClearPass or Cisco ISE
• Good analytical, troubleshooting, and communication skills
• Strong ownership, work ethic, and professional integrity
  
  

Other Qualification And Requirement

Any degree or relevant education is must. This role requires working at customer locations based on business needs.