Lead Python Application Support

Title: Lead Python Application Support

Location: Helsinki, Finland (Hybrid)

Employment Contract.

Job Description:

In the role of Lead (Python Production Support), you will be responsible for proactive identification of issues in production environment leveraging observability tools with the aim of reducing MTTD and MTTR.

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

• We are looking for a skilled Python Developer to design, develop, and maintain scalable applications

• 6+ years of application support and maintenance experience (tier 2 and tier 3)

• Incident management & problem management

• Change management and production deployments

• Batch job management & production

• Dashboarding, automation and simplification

• Application transition and steady state support

• SLA & KPI management

• SOX Compliance activities

Preferred

• Experience in telecommunication domain.

• Technical expertise

• Primary skill: Design, develop, test, and maintain Python-based applications.

• Experience with Python frameworks such as Django, Flask, or FastAPI.

• Write clean, efficient, and reusable code.

• Troubleshoot, debug, and optimize applications

• L2/L3 support, Handling 24x7 operations, critical incidents, Monitoring & observability tools (APM, logs, alerts)

Responsibilities.

• Interfacing with technical and business stakeholders – internal and external (Managers / Application owners, Support Analysts, Infrastructure Team, Developers and technology specialists)

• Managing and maintaining production environment

• Change management and application deployments

• Restore a normal service operation as quickly as possible and minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.

• Coordinate all activities required to lead incident triage in compliance with SLAs and OLAs.

• Facilitate the outage calls and ensure that all the required resources are engaged to work a Major Incident.

• Preparing internal reports on Major incidents and leading their review with Executive Management.

• SLA & KPI reporting

• Onsite – Offshore coordination

• Flexibility to work in 24 X 7 environment