Office & Workplace Experience Specialist

Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptographers and engineers who are passionate about Bitcoin and its potential to change the world. Today, Blockstream is the leading Bitcoin company, providing cutting-edge infrastructure solutions for enterprises, institutions, and individual Bitcoin users. We develop industry-leading Bitcoin self-custody solutions, Bitcoin-based financial products, second-layer scaling technologies, and enterprise-grade blockchain infrastructure.

We are now looking for an Office & Workplace Experience Specialist to join our growing team in Lugano

.
This role is ideal for someone who genuinely enjoys working with people and creating a welcoming, professional, and service-oriented environment. As the first point of contact for our office, you will play an important role in shaping the experience for employees, clients, candidates, and visitors interacting with Blockstream and our grou

p.Beyond administration and coordination, this is a highly people-facing role where strong customer service, organization and communication skills, and a positive attitude are essentia

l.
What You’ll Be Doing (Responsibilitie

• s):Experience in reception, hospitality, customer service, office administration, or similar people-facing ro
• lesWelcome and assist visitors, clients, suppliers and employees in a warm and professional man
• nerDeliver a high-quality office and customer experience as the face of the Lugano off
• iceSupport daily office operations and administrative proces
• sesHandle expense reporting and invoicing activit
• iesCoordinate meetings, travel arrangements, and eve
• ntsSupport office management and office move activit
• iesManage incoming calls, emails, and corresponde
• nceCollaborate across teams and support various internal proje

cts
What We Look For in You (Required Qualificatio

• ns):Experience in reception, hospitality, customer service, office administration, or similar people-facing r
• olesFamiliarity with office management procedu
• res.Highschool diploma or equiva
• lentAbility to work independently and as part of a t
• eam.A genuine customer-oriented mindset and strong interpersonal sk
• illsExcellent English and Italian communication sk
• illsGerman and/or French is highly prefe
• rredStrong organizational skills and attention to de
• tailProficiency in Microsoft Office and Google Workp
• lacePositive, professional, and service-minded atti
• tudeCuriosity for technology and AI-driven ways of wor

king

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