Data Center Engineer ( Umman )

Since 2014, Vitelco has been providing end-to-end Information Technology (IT) services to customers in Turkey and abroad. In addition to offering services in Software Development, Testing, DevOps, and IT Operations, Vitelco also develops its own products and operates as a system integrator for leading solutions in the sector.

Driven by the principles of Versatility and Innovation, we aim to deliver comprehensive, flexible, and value-added solutions to our clients.

Responsibilities:

• Experience performing remote troubleshooting and ability to work in a service desk environment.
• Technically sound in data center and IT infrastructure.
• Experience handling data center infrastructure (switches, routers, servers, cables, fibre optics, etc.).
• Flexibility and ability to work both in a team as well as individually.
• Able to enhance and update current MOPs and guidelines.
• Focus on service excellence, keeping customer always first and leveraging own competence in multiple domains.
• Never deviate from MOPs, guidelines and instructions provided.
• Excellent communication skills.
• Good Team player and works well with cross-functional teams.
• Excellent Written and Spoken English.

Required Qualifications:

• Working experience with Microsoft 360 suite
• Experience in installation and decommissioning of hardware.
• Deep understanding and experience of Cisco, Juniper and Arista products
• Deep understanding and experience of HPE servers and components.
• Hands on experience in parts replacement.
• Deep understanding and experience of optics, copper and fibre cabling.
• Experience on ticketing systems.
• Understanding of the IT service management life cycle (handling of tickets, SLAs, communication, etc.).