Lead UX Designer

Our client within the education sector is seeking an experienced User Experience (UX) Lead to support a major digital transformation initiative.

In this role you will lead user experience activities across enterprise systems and digital platforms, ensuring solutions are intuitive, accessible, and aligned with user needs. Playing a key role in shaping UX strategy, guiding design practices, and ensuring consistency across digital products and services.

As the UX Lead, you will drive user-centred design activities including research, journey mapping, and usability validation. You will work closely with Business Analysts, product teams, and technical stakeholders to translate user insights into actionable design improvements across enterprise platforms.

Key Responsibilities

• Conduct user research to understand tasks, needs, and pain points
• Develop user journey maps, personas, and task flows to inform system design
• Translate research insights into UX recommendations and design improvements
• Lead usability testing and design validation sessions with end users
• Define and guide UX strategy and governance across digital programs
• Review wireframes, prototypes, and design artefacts for usability and accessibility
• Collaborate with cross-functional teams including developers, product leads, and Business Analysts
• Support UX standards, documentation, and continuous improvement initiatives
• Mentor and guide junior UX designers or researchers where required

About You

• Proven experience leading UX initiatives within complex digital environments
• Experience managing teams of designers.
• Strong background in user-centred design, research, and usability testing
• Experience developing UX strategy and design governance frameworks
• Proficiency with UX tools such as Figma, Sketch, or Adobe XD
• Strong stakeholder engagement and workshop facilitation skills
• A strong portfolio demonstrating UX leadership and measurable improvements in user experience

If you would like to know more, please contact Milly Kerei-Keepa at [email protected] or hit Apply Now