Technology Executive Director – Capital Markets - Luxembourg

Technology Executive Director – Capital Markets - Luxembourg

Excellent opportunity opens for a Technology Executive Director/ Technology Manager with strong Financial Services experience to join a leading Investment Bank’s Luxembourg outfit in a crucial role. You will have the opportunity to act as a technology lead in Luxembourg with overall responsibility for technology in Luxembourg, including day-to-day technical support, line management of staff and with the responsibility for regulation, audit and representing the company before the local regulator (CSSF) on all technology related matters.

As the local technology manager for staff, you will work with the UK support team to oversee the management of day-to-day user support activities, support enterprise technology changes and manage the local data room to enterprise standards. The role will direct end user infrastructure service delivery and operations for the Luxembourg legal entity.

Operational

• Work with clients and internal partners to determine, negotiate and manage services to agreed service levels. Monitor service levels to identify opportunities for improvement. May perform technical management of incident resolution.
• Develop, implement and maintain policies and procedures for reporting, tracking and resolving client problems. Analyse opportunities for continuous improvement of service delivery
• Lead on operational resilience and manage BCP planning
• Manage Technology Technician
• Involvement in developing branch expansion strategies

Regulation, Controls & Standards

• Co-ordinate with Luxembourg COO/CRO, Local Compliance representative, International Technology Governance Manager, Enterprise Technology Regulatory & Governance to understand the relevant regulation
• Conduct Horizon Scanning in conjunction with the local Luxembourg Compliance Department to identify developments and changes to regulations by the CSSF
• Understanding cloud installations and third-party governance requirements working with International Technology Third Party Governance representative
• Working with International Technology Governance Manager understand the materiality of changes pertinent to Luxembourg.
• To be a member of European Operating CIRA Committee (EOC) & European Regulatory Committee (ERC)

Change Management

• Support and oversight of project change and currency upgrades in Luxembourg
• Constantly monitor and direct the effectiveness and performance of IT infrastructure services. Lead efforts to continually deliver the business value of IT products and services.
• Direct and apply the most current technologies for complex projects and initiatives to support the business and seize new opportunities while maximizing return on investment

Knowledge and Skills

• Exposure to regulations and regulators (ideally CSSF)
• Experience of audits and working with internal audit
• Well-presented professional with good all-round communications skills
• Team player, good stakeholder management skills and some project management skills
• Able to perform root cause analysis and troubleshoot technology-based issues
• Knowledge of Windows 10 operating system, market data trading floor client products and Microsoft Office products.
• Knowledge of best practice IT frameworks (e.g. ITIL certified) and experience of ServiceNow Platform

Interested? Please Apply!

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