Site Reliability Engineer ID60188

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE
We are looking for an SRE Operations Engineer to keep production and staging environments running reliably across a cloud-based SaaS platform. You’ll respond to live incidents, reduce operational toil through automation, and improve observability using Kubernetes, Terraform, Grafana, and AWS. A hands-on role with real ownership across CI/CD pipelines, GitOps workflows, and on-call rotations.

WHAT YOU WILL DO
- Monitor and support production and staging environments in real time, ensuring high availability, performance, and stability;
- Respond to incidents, perform triage and root cause analysis, and contribute to post-incident reviews and remediation efforts;
- Participate in an on-call rotation with defined SLAs;
- Handle ad-hoc and unplanned operational requests from Product, Support, and internal teams;
- Maintain and enhance monitoring, alerting, dashboards, logs, and metrics, and improve observability practices;
- Support CI/CD pipelines, production releases, and GitOps workflows;
- Contribute to automation efforts to reduce operational toil;
- Maintain and improve Kubernetes-based infrastructure and containerized workloads;
- Support Infrastructure as Code practices and ongoing environment improvements.

MUST HAVES
- 2+ years of experience in Site Reliability Engineering, DevOps, or Production Operations;
- Experience with AWS supporting production environments;
- Experience supporting production SaaS applications;
- Strong understanding of CI/CD systems such as GitHub Actions, Jenkins, or CircleCI;
- Experience with GitOps and strong Git fundamentals;
- Experience using GitHub, Jira, and Confluence in collaborative environments;
- Experience with Kubernetes such as EKS or kOps;
- Experience with Docker and containerization;
- Experience with observability tools such as Grafana, Prometheus, Loki, or PagerDuty;
- Experience with scripting languages such as Bash, Python, or Go;
- Experience with Infrastructure as Code such as Terraform or Helm;
- Ability to work within structured operational processes and SLAs;
- Strong written and verbal English communication skills;
- Self-driven with a growth mindset.

NICE TO HAVES
- AWS certifications such as Solutions Architect, DevOps Engineer, or SysOps Administrator;
- Experience in multi-tenant SaaS environments;
- Experience working in globally distributed teams;
- Familiarity with ChatOps practices;
- Experience improving monitoring quality and reducing alert fatigue.

PERKS AND BENEFITS
- Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation: USD-based pay with education, fitness, and team activity budgets.
- Exciting projects: Modern solutions with Fortune 500 and top product companies.
- Flextime: Flexible schedule with remote and office options.