L2 Production Support

About the Company

CLPS RiDiKRiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.

About the Role

We are hiring L2 production support in banking domain.

Responsibilities

• Provide L2 production support for 24x7 on Core Banking applications.
• Recent experience in working with Java J2EE applications.
• Good understanding of core banking and banking operations is highly desirable.
• Prior experience with Sunline Core Banking would be a strong case for candidate.
• Experience in application support role for min 2 years for support or Developers.
• Willing to learn with good knowledge of Java, Unix, SQL.
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands, SQL queries.
• Knowledge of Job scheduling, MQ setup, C:D setup experience is a plus.
• Familiarity with ticketing tools and monitoring tools like Prometheus, Elasticsearch and Grafana.
• Dynamic individual with thirst to learn.
• Strong team player with excellent inter-personal skills.
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work.
• Good problem-solving skills and ability to work under pressure in a fast-paced environment.
• Strong communication skills with the ability to liaise effectively across teams.

Qualifications

• Must be graduate from IT or Computer Science.
• Must have IT background and intermediate knowledge and hands-on experiences with SQL and Linux.
• Need to have eagerness to learn and perform with commitment.

Required Skills

• Java, J2EE, SQL, Unix.

Preferred Skills

• Experience with Sunline Core Banking.
• Knowledge of Job scheduling, MQ setup, C:D setup.
• Familiarity with ticketing tools and monitoring tools like Prometheus, Elasticsearch and Grafana.