L2 Network Engineer

Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability.

Your Role And Responsibilities

• 24x7 support at Centralized NOC
• Monitor alert from network devices
• Escalation support for L1, provides input to level 3 team for
  
  

consulting, planning and change management process

• Responsible for managing configuration changes based on
  
  

user request and to resolve assigned tickets/alerts on all network

devices of the bank

• Addressing network issues on Routing, Switching and
  
  

configurations

• Management of active network devices of LAN at
  
  

HO/CO/NDR/DC/DR and coordination with LAN vendor for

cabling issues and new cabling.

• Will be responsible for identifying and resolving network
  
  

problems like application performance issues due to network

problems, routing/ switching issues, configuration issues,

hardware issues, OS issues, activating backup links in case auto

failover is not happening

• Maintain network asset management and check availability of
  
  

backups

• Coordinate with various telecom service providers as an
  
  

authorized representative with regard to all kinds of activities

related to links, such as commissioning / shifting / migration /

bandwidth upgrade / media changes / billing / decommissioning

etc. in coordination with NOC team

• Ensuring availability and correctness of data displayed/reported
  
  

on the display solutions and reports.

• Maintenance of hardware of all network devices of Bank
• Shall coordinate and schedule maintenance activities as per
  
  

bank’s requirement

• L2 engineers to coordinate with all Zonal Office engineers for
  
  

closure of tickets of respective regions.

• Engineer Is responsible for resolving all network hardware/link
  
  

related issues which are escalated from L1, L1+ in coordination

with the supplier/service provider. In case the links are from third

party service providers, they need to log tickets, escalate andcoordinate with appropriate Vendor/Service provider for

resolution within the defined SLA

• Configuration fine tuning, patches, upgrade of devices,
  
  

firmware and user configuration

• Part of Emergency Response Team
• Coordinate with L1+ engineers deployed in Data Centres and
  
  

L1 engineers in Zones

• Participate for DR drill activities. The Bank may demand
  
  

additional onsite engineers in DC / DR during such activities.

Successful bidder should oblige to this call without additional cost

to the Bank.

• Responsible for IP Address Management (allotment,
  
  

configuration, Management and Modification)

• Responsible to prepare documents and SOP (Related to bank's
  
  

network)

• Incident Management and Suggesting changes as and when
  
  

Required

• Responsible to fix audit findings on all network components
• Should provide User access report for network device from
  
  

the tools deployed by bank

• Any Other work assigned by bank regarding network
  
  

Valid CCNP Routing and Switching or Equivalent or any OEM

Valid professional level SDWAN certification

Preferred Education

Associate's Degree/College Diploma

Required Technical And Professional Expertise

• Exposure to Networking Products: Familiarity with installation, maintenance, and repair of Networking products, such as Cisco, Juniper, and Teradata, including understanding of the technology, operating systems, and associated software.
• Experience Working with Technical Tools: Knowledge of IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.
• Understanding of IT Engineering: Basic understanding of installation, customization, operation, recovery, tuning, and information technology engineering concepts.
• Familiarity with Hybrid Cloud Environments: Exposure to onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments.
• Basic Technical Troubleshooting: Ability to identify and resolve basic technical issues related to installation, update, configuration, operations, or performance of Networking products.
  
  

Preferred Technical And Professional Experience

• Familiarity with IT Service Management: Exposure to IT service management principles and practices, including problem management, incident management, and change management, is beneficial for this role.
• Knowledge of Cloud Computing: Understanding of cloud computing concepts, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS), can be advantageous in providing technical support for Hybrid Cloud client environments.
• Exposure to Data Analytics: Familiarity with data analytics tools and techniques, such as data visualization and predictive analytics, can be helpful in analyzing and resolving technical issues related to Networking products.