Network Engineer

What makes DHL great?Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

DHL Express US is hiring for a Network Engineer, a critical member of the IT Infrastructure team, who works with cross-functional teams to develop processes and controls that improve efficiency, increase customer satisfaction, and improve the user experience across all sites in the US. This role will oversee telecom services and back-office operations including telecom (IT network) implementations, voice service, telecom sites relocation, expansions, vendor management, and implementation of optimization cost initiatives.

Key Responsibilities:

• Implement, monitor and manage the correct telecom infrastructure for US Express by multiple vendors (i.e., telecom carriers, facilities vendors).
• Ensure uninterrupted end-to-end telecom services (i.e., routers, switches, circuits) delivered to internal users.
• Implement the technological lifecycle of the products for telecom services, as well ensure, drive, and improve IT audit compliance of telecom services.
• Develop short- and long-term projects for increasing or improving capabilities and updating equipment to improve telecom networks.
• Follow up and manage the financial spend on telecom services, including forecasting and budgeting, and defining technological strategies for building out a well-managed operation, inclusive of automated and preventive controls, driving the prioritization process, highlighting critical dependencies.
• Technical accountability for routing, switch & WAN, wireless services (wifi/LTE), telecom provisioning & management, service with public links & voice infrastructure, and proxy/ internet services & remote telecom access.
  
  
  

Skills & Qualifications:

• Strong understanding of modern telecom management platforms:
• SDWAN solutions
• Voice SIP, call center & collaboration services
• Telecom public cloud technologies
• Knowledge of ITIL functions (incident management, change management, knowledge base and issue management, IT asset and license management, service level management).
• Project management (agile/waterfall)
  
  
  

o Strong team/project management/networking abilities bringing together groups from different areas of the business.

• Experience managing vendors in a technology outsourced environment services & operations management
• Must be able to lead technology deployment and support efforts
• Professional certification preferred in any of the following: CCNA, Public Cloud, ITIL
• Typically requires BS/BA in related discipline & 8-11 years in field of expertise or MS/MA and 5+ years of experience in related field.
  
  
  

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• myShares – Voluntary plan to buy discounted company shares
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities
• Hybrid Working Environment
  
  
  

DHL is committed to working with and providing reasonable accommodations to persons with disabilities. The job application process includes this application and possibly one or more interviews. If you believe that you might need a reasonable accommodation for any part of the application process, please send an e-mail to [email protected], and include your contact information and the requested accommodation. Only messages related to requests for these types of reasonable accommodations will be returned.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic, The EEO is the Law and supplement are available here: Know Your Rights: Workplace Discrimination is Illegal (dol.gov)