Senior Quality Assurance Engineer

Company Description

Advancis has been a prominent independent software company for over 30 years, specializing in vendor-neutral security and building management solutions. Our flagship products, AIM and WinGuard, are trusted by industries requiring maximum security, including finance, healthcare, transportation, logistics, and critical infrastructure operations. As an international market leader, we develop innovative solutions that ensure the highest level of safety and efficiency. Our commitment to excellence has earned us the trust of clients across various high-stakes sectors.

Role Description

We are seeking an experienced Senior QA & Deployment Engineer to join our development team. This is a dynamic role that is central to our commitment to quality and customer success.

The ideal candidate will be the primary QA Engineer for a core company product, taking full ownership of its end-to-end testing lifecycle. Alongside this, you will take a hands-on role in supporting deployment of our software solutions to customer environments. You will be responsible for implementing the test strategy for your product, contributing to our company-wide Quality Management System (QMS) and test automation framework, and managing the integration test lab.

A key part of this position involves acting as a technical expert during customer rollouts, managing software installation, configuration, and troubleshooting. This role is perfect for a senior technical QA professional who enjoys working directly with customers and solving complex, real-world challenges.

Key Responsibilities

• Lead and own the end-to-end testing lifecycle, from strategy and planning to execution and reporting.
• Design, develop, and execute comprehensive test plans, strategies, and test cases (both manual and automated) for our data services platform and integration modules.
• Drive the selection and implementation of test automation frameworks and tools to improve efficiency, reliability, and test coverage.
• Manage and maintain the integration test lab, ensuring all hardware and software configurations are current.
• Diagnose, report, and track software defects and enhancements, working closely with the development team to ensure timely resolution.
• Mentor and guide other team members on QA best practices, tools, and methodologies.
• Measure and report on key quality metrics to track progress and identify areas for improvement.

Software Deployment (approx. 30%)

• Manage and execute the deployment of our software solutions to customer environments (both on-premise and cloud).
• Act as the primary technical point of contact for customers during the installation, configuration, and go-live phases.
• Troubleshoot and resolve complex technical issues related to system configuration, integration, and performance in customer environments.
• Assist in creating and maintaining clear, concise deployment and configuration documentation.
• Deliver occasional technical training and product walkthroughs to customer IT teams and end-users.

Essential Skills & Experience

• 5+ years of experience in a Quality Assurance role, with a clear progression in responsibilities.
• Proven, hands-on experience with customer-facing software deployments, installations, and configurations.
• Strong background in developing test strategies, plans, and cases for complex software systems within a full SDLC.
• Strong IT administration and troubleshooting skills, particularly with:
• Microsoft SQL Server (administration, queries)
• IIS Administration
• Windows Server environments
• Demonstrable experience with test automation tools and frameworks (e.g., Selenium, Postman, or similar).
• Experience with cloud platforms, specifically Microsoft Azure.
• Exceptional troubleshooting, problem-solving, and analytical skills.
• Excellent communication and interpersonal skills, with the confidence to manage customer interactions professionally and effectively.
• Proven ability to work independently with minimal direction in a fast-paced Agile environment.

Desirable Skills & Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related technical field.
• Knowledge of development languages or stacks (e.g., .NET, C#) or mobile platforms (Android/iOS).
• Experience in the Physical Security (PSIM), Energy Management, or Business Intelligence domains.
• Experience with CI/CD pipelines and associated tools.
• Formal software testing certification (e.g., ISTQB).