Product Manager – Customer Technology & Loyalty

Because we strive to put people first.

Culture, our way.

Technology at Primark

What’s a career at Primark all about? The positive impact you’re making, the experiences you’re having and the people you’re with. You’re our inspiration. Embrace what sets you apart, own your career and develop in ways you never expected. Leave your mark. And do it your way.

Our technology team is actively shaping the next wave of advancements. Engaged with innovative initiatives, your expertise will propel our business into the future. Collaborating with a creative team of tech enthusiasts, you’ll contribute your unique skills to fuel our technological advancements.

What You’ll Do As Product Manager

In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day:

• Lead product strategy, execution, and people by owning a large, complex software product domain, coaching and developing a team of Product Owners, and leading cross‑functional experts to deliver resilient products aligned with Primark’s business goals.
• Translate business and technology priorities into clear delivery plans by partnering proactively with senior stakeholders across Technology and the wider business, aligning adjacent product roadmaps, shaping quarterly and long‑term plans, and defining measurable technical, business, and customer OKRs/KPIs.
• Own financial and operational accountability across the product portfolio, including Total Cost of Ownership, build vs. buy decisions, vendor selection and management, licensing, support, operational overheads, and budget forecasting in partnership with Finance and Procurement.
• Drive end‑to‑end product lifecycle delivery from discovery to launch, optimisation, and ongoing operations, ensuring products are secure, resilient, compliant, and continually delivering value in line with strategy.
• Continuously improve customer and user experience by adapting to new insights, working with cross‑functional teams to define next steps, monitoring industry trends, and engaging internal and external partners to build shared understanding and capability.
• Ensure strong governance, resilience, and transformation support by maintaining robust application stewardship (disaster recovery, business continuity, audit readiness, security, risk, and governance compliance), evaluating third‑party technologies, promoting agile and product practices, and participating in the on‑call rota as required.
  
  

What You’ll Get

This role is a hybrid opportunity, offering 3 days Working from home.

People are at the heart of what we do here, so it’s essential we provide you with the right environment to perform at your very best.

Let’s talk lifestyle: Healthcare, pension, and potential bonus. 27 days of leave, plus bank holidays and if you want, you can buy 5 more. Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria.

What You’ll Bring

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

• Extensive senior leadership experience, with 10+ years in Product Management, Digital Product Leadership, or large scale enterprise technology transformation, supported by an appropriate degree, equivalent qualification, or experience.
• Visionary, passionate technologist, able to scan established, emerging, and future technologies, translate them into business opportunities, inspire others to challenge the status quo, and successfully execute new ways of working.
• Strong retail and technology domain knowledge, with a strategic mindset that blends technical, operational, and commercial considerations to maximise product value and define clear, value based outcomes.
• Exceptional communication and influence skills, including storytelling with data, building compelling cases for change, simplifying complex topics for senior stakeholders, and developing trusted relationships across Technology and the wider business.
• Proven change and people leadership capability, delivering transformation at scale across people, process, and technology, inspiring and coaching diverse, geographically distributed teams, and role modelling inclusive, effective leadership.
• Deep product and execution expertise, applying product development methodologies, anticipating risks and opportunities, switching effectively between strategic vision and detailed execution, maintaining technology currency, resolving escalations, and contributing beyond core responsibilities.
  
  

Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours.

About Primark

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.

REQ ID: JR-8740