Specialist HR Service Agent

Key Responsibilities Of The Function

Processing of training orders including final clarification of customer

concern in training processes; if required, general advice to customers on training process, training data maintenance and quality assurance, advice to customers on training processes and regulations.

• Promptly and conclusively handling training orders in standard processes, in
  
  

Hungarian language in accordance with the guidelines, with high accuracy and

within defined timelines

• Documents and processes requests in HR management systems used (PEGA,
  
  

LMS – HR Suite, Percipio and other relevant tools)

• Prepares and maintains standard documents, and other HR-related documents in
  
  

accordance with system requirements

• Clarifying customer inquiries in the assigned subject area with system support,
  
  

communicating with customers via standardized and approved channels

• Monitors and tracks deadlines, supports data quality checks relevant for training
  
  

management process

• Ensures order completion and compliance with the deadlines, including data
  
  

checking

• Prepares and processes training requests and HR related documents
• Resolves process disruptions, initiating and tracking escalations measures
• Provides clear, professional, and empathetic communication aligned with service
  
  

standards

• Handles service quality complaints, tracks issues, and escalates according to
  
  

defined escalation paths

• Identifies process deviations or difficulties, process improvements and provide
  
  

solutions and follows the escalation procedure to supervisor

• Proposes and documents updates to work instructions where required.
• Cooperates closely with other HR teams and interfaces
• Reports on IT incidents and contributes to root cause analysis and solution implementation
• Assists other teams based on operational needs
• Be involved in HR Projects and actively participates in the continuous optimization, harmonization and standardization of HR processes
  
  

Experience And Skills Required

• Bachelor’s degree completed or in progress
• HR-related background is considered an advantage
• Familiarity with HR information systems (e.g. HR Suite, ticketing tools) is a plus
• Good working knowledge of MS Office applications
• Hungarian: fluent (spoken and written)
• English: conversational level is an advantage
• Strong customer service orientation and interpersonal skills
• Experience in customer interaction (phone, written, or face-to-face) is a plus
• Active listening skills and ability to communicate clearly and professionally
• High attention to detail and commitment to data accuracy
• Ability to work mostly independently within defined processes
• Team player with a proactive mindset and willingness to learn
• Demonstrates empathy and professionalism in all customer interactions