Product Manager

💡 Shape lending products that directly impact customer outcomes

📊 Turn data and insights into smarter, more competitive solutions

🤝 Collaborate across the business to drive real product improvements

Be part of shaping how we deliver smarter, more seamless lending experiences for our customers.

As a Product Manager – Lending, you’ll play a key role in evolving our lending portfolio — balancing performance, compliance, and customer outcomes. Working closely with cross-functional teams, you’ll identify opportunities to improve how our products perform, how they’re experienced, and how they stand out in market.

This is a role for someone who enjoys connecting the dots — turning insights into action, spotting opportunities others might miss, and helping move ideas from concept to delivery.

What will your key responsibilities include?

• Drive improvements across our lending products by identifying opportunities to enhance performance, processes, and customer experience
• Partner with stakeholders across the business to prioritise and deliver product and process enhancements
• Contribute to marketing and campaign strategies, with a focus on improving lead conversion and engagement
• Support the end-to-end product lifecycle — from optimisation through to compliance and performance tracking
• Keep a close eye on market trends and competitor activity to identify gaps and new opportunities
• Contribute to cross-sell initiatives and revenue opportunities across our product suite
• Support the development of campaigns, content and collateral that align to our brand and customer promise

What are we looking for?

• Experience in product management (or a closely related field), with exposure to product lifecycle and performance management
• Strong analytical capability — you’re comfortable using data to inform decisions and shape recommendations
• A curious mindset with the ability to identify opportunities for improvement and innovation
• Confident communication skills, with the ability to engage and influence stakeholders at different levels
• Strong organisation and delivery skills, with the ability to manage multiple priorities
• A collaborative approach, with a track record of building effective working relationships
• Experience in retail banking or lending products (desirable)
• Relevant tertiary qualifications in Business, Finance, or a related field (desirable)
• Risk and governance aware, with experience operating within in a regulated environment

What can you expect from us?

Our benefits are designed to help you thrive — in and out of work. Think health and wellbeing support like Fitness Passport, corporate health insurance and annual flu vaccinations, plus lifestyle perks including hotel discounts and flexible work arrangements. We also back what matters most with 18 weeks paid parental leave, recognition programs, an employee referral program, and dedicated time to give back (two community volunteer days and three recreational leave days each year).

Why join us?

• Growth & opportunities – Build your capability, stretch into new challenges and shape what’s next with development support behind you.
• Culture & connection – Be part of a team that’s inclusive, down-to-earth and genuinely connected, where collaboration is how we get things done.
• Meaningful work – Do work you can feel proud of, making a real difference for customers and communities every day.

About us

As one of Australia’s largest customer-owned banks, we’re a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we’ve helped hundreds of thousands of Australians achieve home ownership and provide a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:

• Lead with heart – We genuinely care about achieving better outcomes for our customers and communities.
• Own the action – We build trust by doing things the right way, with honesty and transparency.
• Embrace opportunity – We look ahead, focusing on our strengths and expertise to challenge the status quo.
• Thrive together – By working as one, we create the best possible future for our customers and communities.

Join a team shaping the future of trusted banking and make a real impact where it matters most.

A note to recruitment agencies: We’ve got this role covered, so no need to get in touch! As such, we are unable to accept unsolicited CVs and will not be liable for any associated fees. Thank you for your understanding!

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a Nationally Coordinated Criminal History Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.