Web Application Service Engineer (f/m/x)

As a leading expert for Digital Platform Building and Customer Experience Innovation, NETCONOMY is shaping the digital leadership of its clients. We help brands to build flexible and scalable digital platforms, with top-notch technologies by SAP, Google Cloud and Microsoft Azure. NETCONOMY has 20 years of experience and employs close to 500 professionals across Europe. By introducing and driving innovation initiatives around customer experience, we support clients on the road of expanding their core business in the digital world.

Over the past 25 years, NETCONOMY has grown from a startup into a team of 450+ experts across ten European locations. We believe in the power of agile and cross-functional collaboration, bringing together people from diverse backgrounds to build outstanding digital solutions.

YOUR JOB

As Web Application Service Engineer you will play a key role in supporting and assisting our customers’ productive environments. In this job, you act as an interface between the customer and our project teams.

Your Job’s Key Responsibilities Are

• Analyzing various complex application requests and independently creating solution approaches as part of the Customer Service team
• Being responsible for the seamless live operation of client systems together with our Operations Team
• Providing 2nd and 3rd-level support to specialist client personnel across various industries, managing and resolving issues related to their demanding web applications (incident management, application support, etc.)
• As an on-call first responder (approx. 5 shifts/month, Mon-Sun, 06:00-22:00), you will coordinate incident management and support analysis for swift client issue resolution.
• Close cooperation with our internal Customer Experience project teams to guarantee the best possible customer care
• Proactively expanding project-specific documentation
  
  

Your Skills

Essential Skills:

• Ongoing or completed technical education
• Basic technical know-how, and experience to perform application analysis and identifying root causes e.g. based on logs, graphs, with SQL or the Unix Console
• Deep understanding of web technologies (HTML, CSS, Java, JavaScript, …)
• Open, communicative, and team player personality
• Acting calm and professional in difficult customer situations
• Curiosity, desire to learn, and the willingness to leave your comfort zone occasionally is essential
• Excellent communication skills in English
  
  

Beneficial Skills

• Several years of experience in business customer management
• German skills
• Basic skills in programming
  
  

OUR OFFER

While we’re one company, each location has unique aspects and benefits. Here’s a glimpse of what to expect:

• Flexible Working Models: Early bird or night owl? Thanks to our flexible working models, you start your workday when and where it fits you best. Plus, our hybrid work option lets you choose whether you prefer working more from the office or from home.
• Career Development and Onboarding: Start your journey at NETCONOMY with a structured onboarding and mentoring phase and continue with individual training opportunities. Our People Enablement team will support you in finding the best solution for you!
• Company Summit: Exchange professional and personal experiences at our annual in-house conference! One of the highlights of our company Summit is the vibrant networking environment it cultivates.
• Social Events: Join our colleagues and build new connections at our social events such as pizza evenings, sports activities, Christmas parties, or milestone celebrations.
• Snacks and Wellbeing: Fuel your productivity and taste buds with our monthly meal allowance and discounts at partner restaurants.
• Mobility Support: Choose eco-friendly transportation! As we take our responsibility for the environment seriously, we support your climate-friendly transportation costs.
  
  

The actual salary depends on your qualifications and experience. What is also important to us is to pay our employees an internally comparable salary. For legal reasons, we need to disclose the minimum annual salary for full-time employment, which is € 45,738 gross/year for this position.