Support Officer

Support Officer

Dubai Municipality is seeking to appoint a Support Officer to provide administrative and operational support, ensuring efficient coordination of internal processes and effective service delivery.

Key Responsibilities:

• Receive and coordinate suggestions, complaints, reports, and grievances, and follow up with concerned parties to ensure appropriate resolution
• Prepare analytical and periodic reports on performance, outcomes, and key activities
• Support the implementation of communication and stakeholder engagement plans
• Coordinate and document meetings, and follow up on resulting decisions and recommendations
• Maintain accurate records of incoming and outgoing correspondence in accordance with approved procedures
• Contribute to the development and update of internal guidelines and awareness materials
• Support knowledge management activities, including documentation, classification, and archiving
• Provide administrative and office support services and ensure timely completion of assigned tasks

Qualifications and Requirements:

• Bachelor’s degree in Business Administration, Public Administration, Quality Management, or a related field
• (Diploma with a minimum of 3 years’ experience or High School with a minimum of 6 years’ experience may be considered)
• Strong organizational, reporting, and coordination skills
• Proficiency in administrative systems and Microsoft Office applications
• Ability to manage multiple tasks and work collaboratively

Competencies:

• Effective communication
• Commitment to service quality and operational excellence
• Attention to detail and accuracy
• Teamwork and initiative