L2 Collaboration Engineer

Position: L2 Collaboration Engineer

Duration: 1 yr ext.

Job Location: Client Office (Onsite)

Key Responsibilities

Cisco Meeting Server (CMS)

• Configure, manage, and troubleshoot Cisco Meeting Server environments.

• Handle CMS core architecture components, including: -

. Call Bridge clustering

. Web Bridge configuration

. Database replication

. Recorder and Streamer services

• Perform CMS upgrades, health checks, backup validation, and routine maintenance.

• Troubleshoot CMS-related call quality, conferencing, and integration issues.

• Manage CMS APIs for advanced configurations and bulk provisioning tasks.

Cisco Unified Communications Manager (CUCM)

• Administer and support Cisco Unified Communications Manager (CUCM).

• Configure and troubleshoot:-

1. SIP trunks

2. Device pools

3. Regions

4. Calling search spaces (CSS)

5. Partitions

6. Media resources

7. LDAP synchronization

8. Jabber/Webex integrations

• Support IP Phones, SIP endpoints, and collaboration applications.

• Perform CUCM upgrades, patches, and cluster maintenance activities.

• Troubleshoot call routing, registration, media, and voice quality issues.

Automation & DevOps

• Develop Python scripts for:-

1. Health monitoring

2. Log analysis

3. Automation of routine operational tasks

• Utilize APIs for automation and system integration.

• Apply DevOps practices using:-

1. Git

2. Ansible

3. Configuration versioning tools

• Streamline infrastructure updates and operational workflows