IT Project manager / service delivery

Key Responsibilities

• Establish and maintain governance structures for effective service delivery and stakeholder alignment.
• Coordinate with customers, internal teams, and third-party vendors to ensure seamless collaboration.
• Plan, document, and manage project schedules, meetings, and follow-ups.
• Prepare and maintain project plans, timelines, and deliver regular/ad-hoc status reports.
• Oversee delivery and implementation activities to ensure alignment with objectives, quality standards, and deadlines.
• Manage vendor performance, including issue resolution, deliverable quality, and adherence to SLAs and compliance requirements.
• Review and govern IT change requests, ensuring technical completeness, proper approvals, and accurate execution per plan.
• Monitor system maintenance, upgrades, and security compliance in collaboration with vendor IT teams.
• Support system users by coordinating incident resolution, service requests, and operational support with stakeholders.
• Review operational reports, logs, and alerts to ensure completeness, compliance, and continuous service quality.

Candidate Requirements

• Strong leadership, planning, and project management skills.
• Excellent interpersonal, verbal, and written communication abilities.
• 5–10+ years in project management, service delivery, or IT operations roles.
• Proven track record managing end-to-end project delivery and steady-state support services.
• Experience working with external vendors and multi-stakeholder environments (often client-facing).
• Exposure to system implementation, maintenance, and upgrade cycles.
• Ability to work under pressure and manage multiple priorities effectively.