Senior Product Manager

ABOUT US

At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.

When you join Custom Fleet, you’re joining a business that is Going Places. With us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go‑getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn’t everything, we’re proud of our success and love it when we reach the #1 spot.

ABOUT THE ROLE

We are seeking a Senior Product Manager - Fleet Services to support the execution and delivery of strategy across Australia and New Zealand. This role translates strategic direction into well‑defined product enhancements, pricing recommendations and improved experience design. The role will lead the fleet services portfolio including Vehicle Registration, FBT Management, Road User Charges (RUC), Infringement Management and Toll Management. In addition, the role with will support the Product Director – Fuel and Decarbonisation with the execution of projects across this portfolio.

The role is focused on effective delivery, progressing roadmap initiatives, contributing to cost‑to‑serve improvements through product design and development and ensuring solutions are commercially sound, operationally scalable and aligned to the broader Custom Fleet ecosystem.

Essential duties:

• Executes defined elements of the roadmap across fuel, decarbonisation and fleet services.
• Supports delivery of agreed revenue and margin objectives through initiative execution and pricing recommendations for the fleet services portfolio.
• Leads execution of assigned product initiatives from concept through launch and optimisation.
• Coordinates cross‑functional teams across Product, Technology, Operations and Commercial to ensure initiatives are delivered on time and meet defined objectives.
• Identifies opportunities to enhance propositions and improve product performance based on customer insights and data.
• Contributes to business cases for product enhancements and new initiatives.
• Monitors performance post‑launch and recommends continuous improvements.
• Supports ongoing enhancement of fuel, decarbonisation and fleet service offerings based on regulatory changes.
• Contributes to integration across product journeys within the broader Custom Fleet ecosystem.

Other duties:

• Contributes to the design and refinement of customer and operational experiences across products.
• Identifies opportunities to simplify workflows, improve scalability and reduce cost‑to‑serve.
• Supports automation and system enablement initiatives in partnership with Technology and Operations to improve efficiency and reduce friction.
• Partners with Sales and Marketing to support go‑to‑market activities.
• Provides product knowledge and value articulation to Sales and Operations teams.
• Builds and maintains effective working relationships with suppliers and relevant regulatory stakeholders.
• Maintains awareness of market trends, regulatory developments and competitor positioning.

Education & Experience

Essential:

• 5+ years’ experience in product management ideal in fleet, mobility, financial services or utilities.
• Proven track record of leading the delivery of product enhancements and achieving measurable commercial outcomes.
• Bachelor’s degree in business or a related field.

Other:

• Experience within fleet, mobility, financial services or utilities in an adjacent role

ABOUT YOU

The successful candidate will portray the following:

Essential:

• Manages Complexity – Making sense of complex, high‑volume and sometimes contradictory information.
• Commercial Acumen – Applies strong financial and commercial judgement to product decisions.
• Action Oriented – Drives disciplined execution and delivers outcomes.
• Plans and Aligns – Prioritises work effectively in line with strategic and commercial objectives.
• Ensures Accountability – Takes ownership for delivery and outcomes.
• Communicates Effectively – Clearly articulates product value, trade‑offs and recommendations to diverse stakeholders.

Other

• Collaborates – Works effectively across matrixed teams to achieve shared goals.
• Instils Trust – Acts with integrity, transparency and authenticity.

FOR YOU

We offer industry‑leading Custom Perks, including:

• Take 5 program - potential to earn an extra week of annual leave
• Collaborative hybrid work environment - 3 days in office
• Gender‑neutral parental leave - 12 weeks paid
• Company‑funded social events
• Dress for your day policy
• Employee discounts
• Intersection - our Diversity Network
• Cultural Leave swap
• Ongoing investment in your growth via our digital learning platform, Degreed
• Reward and recognition programs
• Volunteer and community engagement opportunities
• Wellbeing leave

HOW TO APPLY

Please submit your resume and cover letter by clicking Apply Now.

At Custom Fleet we are committed to growing a team made up of diverse people, skills and experiences. We encourage applications from all backgrounds, communities and industries.

NEXT STEPS

Should you progress to the following stage, Spark Hire will contact you via email with instructions to complete a one‑way video interview.

OUR DIVERSE CREW

Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our Values, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you! If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments, please let us know by emailing our recruitment team at [email protected] or call our Customer Service Team on 1800 812 681 - they will take your details and arrange for a return call from a member of the Talent Team.

Unlawful Conduct Commitment

Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.

Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.