L1 / L2 Production Support

L1 / L2 Production Support – Urgent Hiring

Company: CLPS Global or RiDiK Pte Ltd

Skills: L1 Support, L2 Support, Production Support, Application Support, Unix, SQL

Job Summary:

We’re urgently hiring a L1/L2 Support to support our team in Singapore. This role offers the opportunity to work on meaningful production and application projects, collaborate with talented engineering teams, and contribute to the success of a growing technology-driven organization.

We are looking for candidates with 1-3 years of relevant experience in production support for Core Banking applications and ensure smooth operation and implementation of application releases.. If you’re proactive, technically driven, and passionate about cloud technologies and automation, we’d love to hear from you.

Key Responsibilities:

• Provide L1/L2 production support for 24x7 Core Banking applications.
• Coordinate and support infrastructure maintenance activities.
• Manage implementations of new application releases following release management best practices.
• Collaborate with Peer Application Teams, Infrastructure, Vendors, Security, and Change teams to provide seamless business support.
• Respond to production issues promptly in accordance with SLA.
• Enhance existing support processes to maintain/improve service levels and quality.
• Work with Java J2EE applications, Unix, SQL, and related monitoring tools for L2 support.
• Learn and apply programming skills and system knowledge to improve operational efficiency.

Main Requirements:

Must-have:

• Bachelor’s degree in computer science, Information Technology, or related field.
• 1–3 years (L1) or minimum 2 years (L2) experience in IT production/application support, preferably in banking/financial services.
• Basic understanding of core banking and banking operations.
• Familiarity with ticketing and monitoring tools such as Prometheus, Elasticsearch, and Grafana.
• Knowledge of Java, Unix commands, SQL, job scheduling, MQ setup, and CI/CD processes (L2).
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication skills and team collaboration.

Nice-to-have:

• Prior experience with Sunline Core Banking.
• Knowledge of incident management processes.

About CLPS RiDiK:

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.

We will review applications on a rolling basis until 30 May 2026. Early applications are highly encouraged as this is an urgent hiring requirement. Please note that only shortlisted candidates will be contacted. Thank you for your understanding.