FTS Network Enginner - AL

About Us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About The Role

As the last technical escalation resource within the Air Liquide NOC support team, you will play a critical role in ensuring seamless network operations while collaborating with global teams to tackle complex incidents and drive customer satisfaction.

• Act as the final escalation point for complex technical issues, ensuring prompt and effective resolution.
• Support Level 1 and Level 2 teams through comprehensive knowledge transfer on technical queries.
• Serve as the primary technical contact for customers and Incident Managers, enhancing communication and support.
• Conduct workshops and document processes to facilitate knowledge sharing among team members.
• Implement changes and requests on the customer's network as per operational needs.
• The position offers opportunities for professional growth within a leading cybersecurity environment, emphasizing teamwork and continuous improvement.
  
  

About You

You are an experienced Network Engineer with a strong background in Cisco LAN and WAN technologies, complemented by expertise in wireless and SD-WAN solutions. Your problem-solving skills, effective communication, and teamwork are matched by your passion for continuous learning and adaptability to evolving technologies.

Your professional skills:

• Possess a robust understanding of Cisco LAN and WAN technologies to effectively manage and troubleshoot network environments.
• Exhibit excellent routing and switching knowledge for optimal network performance.
• Implement wireless networking solutions, focusing on deployment and troubleshooting.
• Manage SD-WAN technologies, ensuring efficient overlay networks and problem resolution.
• Utilize network monitoring tools like Zabbix to maintain oversight of network health and performance.
  
  

Your soft skills:

• Demonstrate strong problem-solving skills to efficiently diagnose and resolve complex network issues.
• Maintain clear and effective communication with team members, clients, and stakeholders.
• Embrace teamwork and collaboration by sharing knowledge and supporting team goals.
• Adapt to new technologies and changing project requirements with flexibility.
• Exercise critical thinking to logically analyze situations and make informed decisions.
  
  

CNNA is mandatory and CCNP is desired.

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

What We Offer

The benefits of being Orange

Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.

Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Medical plan
• Dental plan
• Life insurance
• Meal allowance
• Transportation allowance
• Bonus plan
• Gympass
• Day care
• Private pension fund
• Birthday gift (day off)
• Give a day, get a day (day off)
• Maternity Leave (6 months + 1.5 year of teleworking)
• Paternity Leave (15 days + 5 months and 15 days of teleworking)
• Orange Employee Solutions (psychological and legal assistance)
• Shiatsu
• Labor gymnastic
• Teleworking Reimbursement
• Flexibility
• Friendly and caring environment
• Global work environment.
  
  

Only Your Skills Matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.