Operations Analyst

About The Company

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

About The Team/role

As an Operations Analyst, you will play a key role in supporting the day-to-day operations of our platform by turning data into insights. You will work closely with cross-functional teams to monitor performance, identify opportunities for improvement, and help drive initiatives that enhance the experience for both drivers and riders. This role is ideal for someone who is passionate about solving real-world operational problems through data, eager to grow their analytical skills, and thrives in a fast-moving, collaborative environment.

In this role, you'll be...

• Data Analysis & Operational Insights

Track, analyze, and interpret key operational metrics across driver and rider segments. Deliver actionable insights to support decision-making on user engagement, service reliability, and platform efficiency.

• Reporting & Dashboarding

Build and maintain dashboards and reports that track key performance indicators (KPIs), support weekly/monthly reviews, and highlight emerging trends or issues.

• Local Operations & Execution Monitoring

Partner with city operations teams to monitor the effectiveness of local activations, offline initiatives, and supply-demand strategies. Provide data-backed suggestions to improve city-level performance.

• Initiative Support & Impact Evaluation

Support the planning and execution of driver and rider-facing operational initiatives. Evaluate performance through structured experiments and data analysis, and recommend adjustments to improve outcomes.

• Process Improvement

Identify bottlenecks in operational workflows and leverage data to drive scalable improvements in efficiency, quality, and speed of execution.

• Cross-Team Collaboration

Collaborate with cross-functional teams including Product, Data, and Marketing to align on goals, ensure accurate metric definitions, and drive continuous improvement based on shared insights.

We're eager to be in touch because you have...

• 0-2 years working experience, Strong interest in data and analytics, with the ability to interpret information and contribute to insight-driven discussions and recommendations.
• Proficient in Microsoft Excel and data visualization tools. SQL experience is a plus.
• Exposure to, or a willingness to learn, data tools and analytical techniques to identify trends and support operational decisions.
• Curious and solution-oriented, with a strong desire to learn from real-world operational challenges.
• Ability to work independently, manage competing priorities and navigate ambiguity.
• Strong attention to detail and a commitment to high-quality, accurate work.
• Strong communication and coordination skills.
• Proactive and adaptable in a fast-paced, dynamic environment.