Card Fraud and Disputes Specialist

About us

Wallester is a cutting-edge financial technology company specializing in innovative solutions for modernizing business payment systems. We offer white-label card issuance platforms, seamless integration with existing infrastructure, and comprehensive support for both digital and physical cards. Our mission is to empower companies—startups and enterprises alike—to enhance their financial services and elevate customer experiences. Recognized as a leader in the FinTech industry, Wallester is known for its state-of-the-art technology, security, and scalability

.
Key Responsibiliti

• es
  Monitor card transactions for fraudulent activities and take necessary actions to mitigate ris
• ks.Analyse fraud alerts and suspicious transaction patterns to detect emerging fraud tren
• ds.Investigate customer disputes, process chargebacks, and ensure timely resoluti
• on.Collaborate with internal teams and external institutions to report fraud, prevent fraud, and provide assistance with fraudulent charg
• es.Maintain compliance with industry regulations, fraud prevention policies, and company procedur
• es.Prepare detailed reports and documentation on fraud trends and dispute resoluti
• on.Stay updated on the latest fraud tactics, industry developments, and security technolog

ies
Requirem

ents
Qualifications & Exper

• ienceA bachelor’s degree in Finance, Law, Criminology, or a related field (or equivalent experience) is highly desirable, as well as experience in payments, card schemes, or fin
• tech.Experience in AML investigations, transaction monitoring, fraud investigations, and dispute handling, or in financial crime operations, is an advantage, as is professional certification (e.g., ACAMS,
• ICA).Familiarity with AML/CFT regulations, fraud trends and suspicious activity reporting proce

sses.
Skills & Compet

• encies
  Strong analytical and investigative skills, with attention to
• detail.Ability to assess complex transaction patterns and identify suspicious beh
• aviour.Good understanding of financial crime typologies, including fraud and card-related
• risks.Clear and structured written communication, especially in case documen
• tation.Ability to work under pressure and manage multiple cases simultan
• eously.High level of integrity and sound judgment in decision-

making.
Compan

• y offers
  Competiti
• ve salaryCareer oppo
• rtunitiesMedical Insurance upon the completion of probation
• al periodSupportive and caring L
• eadershipA modern office in the center o
• f TallinnA chance to work as part of a highly motivated and tale
• nted teamReferra
• l programStebby com
• pensationTeam building and Compa
• ny EventsFre