Head of IT

1inch is the DeFi ecosystem building financial freedom for everyone. 1inch products help users and builders trade, hold and track digital assets - with the self-custody, comprehensive security and the intuitive user experience they need to unlock the potential of true crypto ownership. 1inch protocols and APIs provide core infrastructure across the DeFi industry and beyond.

Your mission

As Head of IT, you will own and improve the company’s corporate IT environment so employees can work securely, efficiently, and with minimal friction.

You will lead internal IT operations across service management, workplace technology, user access, equipment lifecycle, vendor management, and AI enablement for internal functions. Your role is to ensure core IT services are reliable, scalable, and well governed, while balancing user experience, security, innovation, and cost.

You will work closely with People, Security, Finance, Legal, and department leads to support onboarding, off-boarding, access control, procurement, and day-to-day IT operations across a global organisation. You will also drive adoption of AI tools that improve productivity and workflows, while establishing clear guardrails for secure, compliant, and responsible use. This role is hands-on in execution, while also responsible for building structure, standards, and a long-term roadmap for the internal IT landscape.

What You’ll Do

• Lead and improve internal IT service management processes, including request handling, incident management, and SLA tracking
• Oversee workplace technology, identity and access management, collaboration systems, and end-user support operations
• Define and maintain standards for IT tooling, lifecycle management, documentation, and process automation
• Manage procurement, provisioning, inventory tracking, and lifecycle management for company devices and IT assets
• Ensure smooth onboarding, role changes, and offboarding processes through effective access and equipment management
• Manage relationships with IT vendors and service providers, including procurement, renewals, performance reviews, and escalations
• Drive adoption of approved AI tools and automation solutions to improve operational efficiency and employee productivity
• Establish governance and guardrails for AI usage, including security, compliance, access control, and acceptable use standards
• Partner cross-functionally with People, Finance, Legal, Security, and department leaders on company-wide IT initiatives
• Build and develop the internal IT function, including prioritisation, operational planning, and capability development
  
  
  
  

Who You Are

• 10+ years of experience in corporate IT, workplace technology, internal IT, or IT operations roles, including leadership responsibilities
• Proven experience scaling internal IT support and service management operations within growing technology organisations
• Strong understanding of identity and access management, endpoint lifecycle management, SaaS administration, and collaboration platforms
• Experience managing IT asset management, procurement workflows, and vendor relationships
• Strong track record improving IT processes, documentation, automation, and operational efficiency
• Practical experience evaluating, implementing, or governing AI tools for internal productivity or operational use cases
• Ability to balance user experience, operational reliability, security, innovation, and cost optimisation
• Strong stakeholder management and collaboration skills across People, Finance, Legal, Security, and business teams
• Hands-on, pragmatic mindset with the ability to operate strategically while remaining execution-focused
  
  
  
  

Nice to haves

• Experience working within Web3, crypto, or other fast-scaling international technology companies
• Familiarity with MDM, SSO, zero-touch provisioning, and device compliance practices
• Experience implementing or improving ITIL-based service management processes
• Exposure to compliance, audit, or policy-driven IT control environments
• Experience automating onboarding, access management, or IT support workflows
  
  
  
  

1inch is an equal opportunity employer. We are committed to evaluating all candidates on the basis of their skills, experience, and potential — regardless of race, ethnicity, nationality, gender, age, religion, disability, or any other characteristic. We believe diverse teams build better products, and we welcome applications from all backgrounds.

We use AI-assisted tools to help us review applications efficiently. These tools support our recruitment team but do not make decisions on our behalf — every application is reviewed by a person before any outcome is determined. No offer or rejection is made solely on the basis of automated processing. For full details on how we use these tools and your rights in relation to them, please see our Applicant and Candidate Privacy Notice.