Service Delivery Manager

„NRD Cyber Security creates cybersecurity capacity and enhances cyber resilience to nations and organizations. The company specializes in the establishment and modernization of cybersecurity teams (CSIRTs) and security operations centers (SOCs) as well as cyber threat intelligence and managed security services. Also, the company’s experts actively participate in international cybersecurity communities to develop and improve methodologies for strengthening cyber resilience. The geography of NRD Cyber Security projects includes but is not limited to Europe, Asia, South America and Africa.

The company is part of INVL Technology, a Nasdaq Vilnius listed, closed-end investment in IT businesses company.

ROLE OBJECTIVE

To ensure the smooth, high-quality, continuous, and efficient delivery of cybersecurity services by coordinating projects from the planning stage through to final delivery to the client. This role involves fostering long-term partnerships with clients, organizing the day-to-day operations of our expert team, and maintaining high service quality standards in a dynamic environment.

RESPONSABILITIES

• Coordinate a high-volume pipeline of projects, ensuring processes align with internal methodologies and meet established deadlines.
• Efficiently plan the capacity and utilization of information and cybersecurity experts, set priorities, and drive team productivity.
• Review and prepare project documentation, ensuring proper structure and compliance with both company and client quality standards.
• Maintain professional partnerships with clients, manage expectations, resolve complex situations, and periodically present delivered results.
• Track project progress within internal systems, ensure data traceability, and analyze the efficiency of resource utilization.

REQUIREMENTS

• University degree in Information Technology, Business Management, or a related field.
• At least 3 years of experience in managing IT projects or IT / cybersecurity service delivery.
• Structured mindset with the ability to independently prioritize tasks and manage large volumes of information.
• Strong diligence and high attention to detail when working with documentation.
• Excellent proficiency in both Lithuanian and English (written and spoken).

ADDITIONAL PREFFERED QUALIFICATIONS

• Understanding of the ISO/IEC 27001 standard and the fundamentals of cybersecurity legal regulations (e.g., NIS2).

WE OFFER

• The opportunity to work at one of the leading cybersecurity companies in Lithuania alongside top-tier experts in the field.
• Private health insurance.
• Regular internal team-building events and a strong company culture where we create value together, care about each other, and enjoy what we do.
• A flexible hybrid work model, combining remote work with access to a modern, fully equipped office in the city center (featuring a library, green relaxation zones, and leisure spaces).
• Salary: €4,000 – €6,000 gross per month, depending on your experience and competencies.

We appreciate everyone's interest; however, to ensure a smooth selection process, we will only contact shortlisted candidates.

Data processing: In order to consider your application, we will be managing, processing and archiving your personal data such as your name, contact details, work experience, education, personal attributes and interests for the purpose of evaluating your candidacy and contacting you. We would encourage you not to provide sensitive personal data as well as other data not necessary for assessing your suitability to the position you are applying. No matter how recruitment for this position goes, we are growing and have many new opportunities opening up, so we would like to store your information for at least 6 months. However, you can ask us to delete your data after the application process is over by sending an informing e-mail to [email protected].