Customer Trust Analyst

At Loftware, It’s all right there — the scale, the expertise, and the opportunity to grow your career in a business-critical industry.

Job Title: Customer Trust Analyst

Location: Šenčur, Slovenia (hybrid).

Please note: Visa sponsorship is not available for this role.

Role Description

The Customer Trust Analyst sits within the CISO organization and is responsible for maintaining and enhancing customer confidence in the company’s security posture. This role manages the Trust Center, responds to customer security and compliance questionnaires, and maintains a centralized knowledge base of security information. Acting as a bridge between internal security teams and customer facing stakeholders, the analyst ensures accurate, consistent, and timely communication of security practices and controls.

Key Responsibilities

• Serve as a ‘Central Desk function to co-ordinate the respond to customer security questionnaires and similar requests in a timely and high-quality manner
• Manage and continuously improve the company’s Trust Center, ensuring content is accurate, current, and aligned with security practices and certifications
• Implement, maintain and update a centralized security knowledge base to support consistent and efficient responses, identifying opportunities to streamline responses through AI tools, standardization, automation, and improved documentation
• Partner with internal teams (Security, Legal, Compliance, CloudOps and IT) to gather and validate information on controls and policies
• Track, prioritize, and report on incoming customer assurance requests and response metrics, aligning prioritization with customer facing teams (sales, solution and support), as required
• Support external audits and certifications (e.g., ISO 27001, SOC 2) by aligning customer-facing responses with audit evidence

Qualifications & Experience

• 2+ years of experience in information security, risk, compliance, IT, or a related field
• Working knowledge of common security and compliance frameworks such as SOC 2, ISO 27001, GDPR, or NIST
• Strong written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences
• Excellent analytical, organizational, and problem-solving skills with strong attention to detail
• Ability to manage multiple priorities and collaborate effectively across cross-functional teams in a fast-paced environment
• Experience responding to customer security questionnaires, supporting Trust Center activities, or working in SaaS/cloud environments is a plus
• Relevant certifications such as CISSP, CISA, CRISC, or Security+ are considered an advantage

Why Join Us?

• Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities.
• Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.
• We use the power of the global team.
• We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development.

We win with inclusion

At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

About us:

We make the Supply Chain work

At Loftware, our end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain and our solutions are used to print over 51 billion labels every year. With over 500 industry experts and 1,000 global partners, Loftware maintains a global presence with offices in the US, UK, Germany, Slovenia, China, and Singapore making us a trusted partner for companies in automotive, chemicals, clinical trials, consumer products, electronics, food & beverage, manufacturing, medical device, pharmaceuticals, retail/apparel, and more.

More about us: https://www.loftware.com/about-us/company

Join us — #It’s all right there.