Network Infrastructure Engineer

Network & Infrastructure Engineer

Location: Birmingham (Central)

Office Based: 4 days a week, 1 day working from home

Salary: £40,000 - £44,000

Contract: Full-time, Permanent

An established and growing Managed Service Provider is looking for a technically strong Network & Infrastructure Engineer to join their technical team, supporting a broad client base across networking, infrastructure, virtualization, and on-prem environments.

This role is suited to someone operating above a traditional desktop support level, with strong hands-on experience across enterprise networking, firewalls, virtualization, Windows infrastructure, and backup technologies.

You’ll be joining a fast-paced MSP environment supporting a range of client infrastructures, acting as an escalation point for more complex technical issues while assisting with infrastructure improvements, migrations, and project work.

Key Responsibilities

• Supporting and troubleshooting LAN, WAN and wireless network environments across multiple customer sites
• Managing and maintaining Cisco, HPE Aruba and Meraki switching infrastructure
• Supporting firewalls including Fortinet, Palo Alto, Cisco ASA or similar technologies
• Configuring and troubleshooting VLANs, routing, VPN connectivity and network segmentation
• Supporting VMware and Hyper-V environments
• Monitoring network performance and availability using SolarWinds, PRTG or similar tools
• Supporting Windows Server, Active Directory and core infrastructure services including DNS and DHCP
• Handling escalated networking and infrastructure incidents within agreed SLAs
• Assisting with network upgrades, migrations and infrastructure projects
• Maintaining technical documentation, network diagrams and change records
• Working closely with senior engineers, vendors and third-party providers to resolve complex issues

What We're Looking For

• Strong 2nd/3rd Line Infrastructure or Network Support experience
• Good understanding of routing, switching and network troubleshooting fundamentals
• Experience with Cisco, HPE Aruba or Meraki networking technologies
• Experience supporting firewall platforms such as Fortinet, Palo Alto, Cisco ASA or WatchGuard
• Knowledge of VLANs, VPNs, NAT, ACLs and TCP/IP networking
• Experience using network monitoring and diagnostic tools such as SolarWinds, PRTG, Wireshark, Ping and Traceroute
• Experience supporting VMware and/or Hyper-V environments
• Good knowledge of Windows Server, Active Directory, DNS and DHCP
• Previous MSP experience highly desirable
• Strong customer-facing communication skills

Nice to have:

• Exposure to Azure or hybrid cloud environments
• Experience with monitoring tools and network performance analysis
• Understanding of high availability and disaster recovery concepts
• Relevant certifications (Cisco, Aruba, VMware, Microsoft, Veeam)
• Previous experience acting as an escalation point or mentoring junior engineers

This is a great opportunity to join a growing MSP environment where you’ll gain exposure to a wide range of technologies, clients, and infrastructure projects, with clear progression into senior infrastructure or network engineering roles over time.

If this looks like the right fit for you, please apply and I’ll be in touch as soon as possible.