Commercial Product Manager

Are you someone who enjoys making sense of complex products, pricing, and services and turning them into clear commercial offerings?

Nice to meet you! I’m Milja Valentine, a Senior Talent Partner at LeadDesk. Together with Sanna Mutka, who leads our CPaaS Operations (communications platform as a service), the telecom side of LeadDesk’s contact center business. We are now looking for a Commercial Product Manager to join our team and help develop and commercialise our CPaaS offering across Europe.

This is a hands-on role combining product managemnet, operational improvement, and commercial ownership. You will work closely with sales, finance, operations, and technical teams to improve how our telecom and CPaaS services are packaged, priced, and operationally managed. This role is about bringing more structure, clarity, and commercial value into a growing business area. You will also collaborate closely with Sales to support customer discussions, improve commercial offering structures, and help ensure our solutions meet both customer and business needs.

What’s in it for you

• Direct influence on how our CPaaS offering is packaged, priced, and developed across multiple European markets
• Broad exposure across product, sales, operations, and finance in a growing business area
• A chance to grow your commercial product expertise in a complex telecom and CPaaS environment
• Play a key role in shaping the growth journey and commercial development of a strategically important business area
• Experience a truly international work environment, collaborating with talented colleagues from 27 nationalities across 8 countries in a multicultural and diverse setting
• Flexible and hybrid. Enjoy work-life balance with flexible hours and a hybrid model, 3 days a week at our HQ Helsinki office in Kallio.
• We take care of our people. Benefits include lunch, culture, sports and wellbeing benefits, and comprehensive occupational healthcare. Our welcoming office is always stocked with snacks

What you can expect as a Commercial Product Manager at LeadDesk

• Improve how our CPaaS services are packaged, priced, and productised across markets
• Work closely with sales and marketing on customer value propositions, positioning, and commercial readiness
• Analyse product, usage, invoicing, market, and competitor data to support business decisions and identify monetisation opportunities
• Build KPI reporting and improve visibility into revenue, margins, adoption, churn, and overall commercial performance
• Improve product related processes such as onboarding, invoicing, sales cycles and pricing flows
• Support launches of new products and features across different teams
• Curious about leveraging AI tools to improve efficiency, support smarter ways of working, and create more commercial value

What success looks like in this role in the first 6 months and beyond

• You have built a solid understanding of our CPaaS products, pricing structures, and commercial setup
• You are comfortable coordinating topics across product, sales, finance, and operations
• You have improved visibility into commercial KPIs and reporting
• You have identified opportunities to improve packaging, pricing, or monetisation across different services
• You have helped bring more structure and clarity into product related processes and ways of working
• You are comfortable taking ownership of development areas and driving things forward independently

This is where the match happens

Must-haves

• A degree in a commercial or technical field
• Some experience in product management, pricing, commercial development, or similar business focused roles
• Ability to turn technical product capabilities into clear customer value
• Experience working with sales, marketing, or other commercial stakeholders in a B2B environment
• Strong analytical skills and confidence working hands on with data, KPIs, and reporting
• Ability to improve processes, bring structure into ways of working, and manage multiple topics in a fast-paced environment
• Good communication skills and the ability to collaborate across different teams
• Full professional working proficiency in English

Nice-to-haves

• Experience in telecom, CPaaS, SaaS or other technology driven industries
• Knowledge of telecom regulations or compliance related topics
• Fluency in Finnish, Nordic or other European languages

Practicalities

• Location: Helsinki HQ (hybrid work model 3 days a week at the office)
• Start date: As soon as possible, ideally no later than August
• Employment: Full-time, permanent
• Work permit in Finland: Required
• Compensation: 4000-5000 €/month + performance-based bonus (OTE approximately 8000-10 000€ annually)

What’s next?

Submit your application by 3.6.2026. We’re reviewing applications continuously, so don’t wait too long!

If you have questions, please contact Milja Valentine from the Talent team, milja.valentine(at)leaddesk.com.

About LeadDesk

At LeadDesk, our purpose is to simplify human connections between organisations and people across Europe. Every year, our AI-powered platform connects more than 500 million customers with call centre agents.

When it comes to our employees, we believe that each of us is a Leader. Someone with a lot of ambition, drive, and readiness to take (and receive!) ownership from day 1. #LikeALeader

We welcome people from all backgrounds and walks of life, which is reflected in our diverse community of Leaders. As an employer, we're committed to providing equal opportunity for all employees and applicants.