Jr. IT Checkpoint Officer

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CheckPoint is
Deloitte’s internal service center that captures all first-line queries of the
different business units through different service delivery methods, such as an
online ticketing system and face-to-face assistance. We would like to reinforce our CheckPoint team in Zaventem with a Junior IT
Service Desk Officer. 

Your responsibilities: 

• You provide first-line
  service desk support to internal customers, assisting them with hardware
  and software problems face-to-face located at our physical desk located in
  Zaventem.


• You work with a
  high-level customer support mindset. 
  


• You provide first-line
  technical support, answering support queries face-to-face or our online
  ticketing software. 


• You manage first-line
  hardware repairs.


• You maintain a high
  degree of customer service for all support queries and adhere to all
  service management principles.


• You take ownership of
  user problems and are proactive when dealing with user issues.


• You log and maintain
  all Tickets on the ticketing logging system. 


• You respond to inquiries
  from clients and help them resolve hardware and/or software problems.


• You support users in
  the use of IT equipment by providing necessary training and advice.


• You allocate more
  complex calls to the relevant IT Support member or group.
   

Let’s talk about you

• You have a strong
  interest in IT. 


• You have preferably at
  least 1 year of relevant/previous Service Desk experience. 


• You have an interest
  in ITIL processes.


• You have excellent
  communication skills and have mastered the skill to always remain
  professional and calm.


• You get energized from
  providing face-to-face support.


• You have experience in
  using Service Management tooling, knowledge of ServiceNow is a plus.


• You have a strong
  knowledge of the latest Microsoft-based operating systems.


• You have experience
  with using and troubleshooting Microsoft Outlook clients within a network
  environment (permissions, calendar sharing, delegation).


• You have experience
  with using and troubleshooting Microsoft Office with emphasis on Word,
  Excel, and PowerPoint.


• You have experience in
  configuring iOS devices.


• You have a flexible
  attitude and the ability to perform under pressure.


• You are committed to
  quality and have a thorough approach to the work.


• You have the ability
  to work well within a team.


• You are able to easily
  express yourself in English, Dutch, and French
• You are okay with the
  fact that homeworking is not included 

Our story

Deloitte
Services & Investments (DSI), our internal
business support is as important to us as our clients—and we serve them in the
same prompt and professional way. DSI is the lifeblood of the firm. We deliver
quality service to internal teams and a unique talent experience to our people.
You’ll find challenging work, meaningful development opportunities, and
flexibility that’s hard to match.

Our expertise
covers IT Services, Finance, Human Resources, Facilities & Procurement,
Legal Services, Marketing & Communications, Clients & Markets as well
as Risk Services.

CheckPoint is Deloitte’s internal service center that captures all first-line
queries of the different business units through different service delivery
methods, such as an online ticketing system, and face-to-face assistance.

Let's talk about you Technology does not stand still. It takes innovative approaches to transform, modernize, and run existing technology platforms. The key is knowing when to take advantage of the new technologies to drive product and service enhancements, improve financial performance, and accelerate speed to market.

Who is Deloitte?
We provide industry-leading audit and assurance, tax and legal, consulting and related services. We are committed to driving innovation across offerings to help our clients address their challenges, while giving our professionals opportunities to learn and grow in this era of transformation.
In Belgium, +5000 dedicated professionals active in +10 offices, take great pride in bringing multidisciplinary expertise to a wide variety of clients, from national and international companies, small, fast-growing and large organizations to public institutions and governmental authorities.

Why Deloitte?
Be the true you! We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question and collaborate while building a career that inspires and energises you.
Never stop growing!Diversity of thought makes us stronger. At Deloitte, we tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact.
We practice what we preach! As a Purpose-led organisation, at the heart of everything we do is a set of timeless principles and unifying values.
Life looks different for each of us, so we created a varied benefits package that you can tap into:

• My Benefits My Choice, a flexible rewards plan tailored to your lifestyle and priorities


• Sustainable transport options offered by Mobility@Deloitte


• Flexible work arrangements for all and initiatives supported by Parents@Deloitte


• Wellbeing tips and activities powered by Energise@Deloitte


• Topped off with other health benefits and insurance opportunities

Empowering our employees with flexible work arrangementsremains essential in today's reality:

• Hybrid workplace:combination of home office and on-site (+10 offices in Belgium or client's premises).


• Part-time employment: all our jobs are open to part-time work under a 90% or 80% regime.

Join us to make an impact together! Apply now!