Release Manager

JOB DESCRIPTION

The Release Manager will be responsible for overseeing and coordinating all aspects of the software release process. This includes managing tickets, planning releases, and ensuring seamless communication with clients. The role requires collaboration with internal teams and the Managing Director to track, compile, and deliver both planned and ad-hoc releases. Additionally, the Release Manager will assist with test environment upgrades, troubleshoot issues, and optimize release processes for efficiency and quality. A key part of the role is managing risk and ensuring releases are delivered on time and meet client expectations.

KEY RESPONSIBILITIES

• Review and manage tickets for releases, ensuring correct status and allocation, while coordinating with the Managing Director on release planning

• Track new releases, ensuring schedules are maintained and handling ticket management for all releases

• Oversee in-progress releases, ensuring necessary steps are completed and BRDs (Business Requirement Documents) are created when required

• Handle unplanned releases and manage them as urgent when necessary

• Compile and deliver planned releases to clients, ensuring everything is in order and handling all client communication

• Plan and adjust future releases based on inputs from clients, internal teams, and the Managing Director

• Attend client meetings to discuss releases, progress, and address any concerns

• Assist with upgrades of test environments for both internal and client systems, troubleshooting and resolving issues

• Respond to internal and client queries about release versions and histories

• Optimization of release processes

• Manage risk and impact assessments for each release

REQUIREMENTS

• Proven experience in release management or similar roles, with strong organizational and multitasking skills to manage multiple releases

• Solid IT experience, including working with ticket management systems, software tracking tools, and BRDs (Business Requirement Documents)

• Excellent communication skills to work effectively with international clients and teams

• Ability to work under pressure, with minimal supervision, and perform well in high-stakes situations

• Experience with test environments, troubleshooting, and issue resolution

• Familiarity with risk management, process optimization, and ensuring compliance

• Well-organized, self-reliant, and able to handle diverse tasks with a strong administrative focus • Excellent English, German is a plus

• Outgoing, flexible personality with strong social skills and professional appearance

• Understanding of cruise operations processes and management