Security Operator

IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.

IDEMIA Security Service Center is looking for Senior Operator to lead and handle daily operations during the night shift. As the Senior Operator you will be directly responsible for coordinating shift team and all activities on your shift. Security Service Center is a critical function within IDEMIA and you will directly contribute to it’s excellence in both service levels and value it provides the organization.

Our Security Excellence Centre is looking for new SEC Operator/Service Desk Operator. We are looking for someone who would be handling daily remote security service operations, friendly with ticketing system, who is not afraid of ad hoc communication, someone who is ready to provide support for the clients all over the world. The SEC team provides security solutions for all IDEMIA's offices, coordinates efforts to protect people, property and information across sites

Key Missions:

• Perform day-to-day operational and security services to customers;
• Conduct pro-active and reactive monitoring activities;
• Monitor and maintain operations of the security systems, including control of CCTV cameras and recording equipment; Access Control Systems, Intruder Alarm systems, Intercoms, and operation of gates, doors, loading bays.
• Respond to events from various systems, and following standard operating procedures to efficiently and effectively resolve the issue
• Provide timely and relevant updates to appropriate stakeholders and decision-makers
• Maintenance of confidentiality of information to comply with requirements related to the various countries ‘Data Protection Acts
• Understand the companies code of conduct policy, and at all times carry out your responsibilities with due regard to it
• To maintain high levels of professional conduct, including but not limited to: cooperative engagement in tasks set; the exercising of an initiative to suggest through the SOC Shift Leader, improvements to the service provided
• Effective communication via Email, Ticketing system, Teams, Intercoms, and Phones to both IDEMIA and Non-IDEMIA personnel.
• Processing of all information relevant to the security operation.

To succeed on this position you should have following:

Soft Skills:

• Exemplary customer service skills.
• Possess strong communication skills in both the written and verbal format, in all delivery formats (i.e. in person, via radio, via telephone etc.);
• Strong self-motivation and the ability to work unsupervised.
• To work under pressure and be solid problem-solver.
• Friendly and professional demeanor.
• Excellent communication, organizational and interpersonal skills;
• Ability to work calmly under pressure whilst dealing with multiple issues
• Familiarly with ticketing systems, ITIL practices;
• Ability to manage multiple tasks and prioritize requests;
• Basic knowledge of operating systems and office application;
• Understanding of using security applications is an advantage.

Languages:

• English full professional capacity.
• Latvian, French is an advantage.

Experience required

Previous experience in customer support, data operations, service desk is an advantage.

The role is based in Riga, Latvia. It required working fully on site in the office at Varkalu Street 13, Monday-Sunday.