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Nordcurrent

Gaming Technical Assistant (Help Desk)

Nordcurrent
Lithuania · Full-time · Not Applicable
Your Key Responsibilities

  • Provide professional support to players on game-related issues through written communication in English;
  • Analyze, categorize, and escalate complex player issues to the relevant game development teams;
  • Collaborate with team members to find effective solutions to player concerns;
  • Maintain a high level of player satisfaction by delivering prompt, accurate, and friendly support;
  • Stay up-to-date with game updates, features, and technical changes to offer informed assistance.

A Successful Candidate Must Have

  • Fluency in written English – clear, professional communication skills are essential;
  • Passion for gaming – an interest in the gaming industry and familiarity with popular games;
  • Technical aptitude – ability to troubleshoot and understand basic technical problems related to software and gaming platforms;
  • Problem-solving skills – analytical thinking with the ability to identify, diagnose, and solve issues efficiently;
  • Ability to work well in a team-oriented environment, contributing to group problem-solving and process improvement.

Extra Great To Have

  • Previous experience in customer or technical support, ideally in the gaming or tech industry;
  • Strong organizational skills, with the ability to manage multiple player requests and prioritize effectively;
  • Empathy and patience when dealing with a wide range of player personalities and issues;
  • Ability to quickly adapt to new tools, technologies, and systems used for game support;
  • Familiarity with support ticketing systems and helpdesk software (e.g., Zendesk, Jira, etc.).

Salary: From 1440 EUR/month (gross)

Key Skills

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jira
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Posted
Jun 17, 2026
Type
Full-time
Level
Not Applicable
Location
Vilnius
Company
Nordcurrent

Industries

Computer Games

Categories

Other

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