Product Designer

About the Role & Team:

While my client strives to design flawless products, the physical realities of our environment, such as traffic patterns, delays in food preparation, and credit card fraud, introduce unforeseen issues.

From the moment you access the Help Center in the app, to when a customer service agent solves your problem and everything in between, our team provides a magical support experience. We're looking for a Product Designer to help shape the future of Autonomous Support experiences. In this role, you'll design intelligent support systems that enable AI agents and human agents to work together seamlessly, helping customers resolve issues quickly, accurately, and with confidence.

You will focus on designing critical agent workflows, decision-making experiences, escalation paths, and operational tooling that power support at scale. Your work will directly influence how millions of support interactions are handled across complex customer journeys.

Role: Product Designer

Location: Amsterdam

Type: Contract - 6 months initially

experience Required: 5-12 years only

Mode: Hybrid

Note: Open for Zzp/Freelancers in Netherlands

Mandatory skills: System Design, Digital product designing, Product Designing & UX Designing, Desktop app

Basic Qualifications:

• 5+ years of experience building products for web and mobile interfaces
• Proficiency with Figma or similar tools and prototyping methods
• Experience working and collaborating in a tech environment
• A portfolio showcasing high-quality, thoughtful UI and UX work

Preferred Qualifications

• A degree in HCI, Interaction Design, or a related field
• Experience designing Web-based and Mobile-based products
• Effective prototyping skills
• Experience working with UX Researchers and knowledge of user testing methods
• Ability to lead ambiguous work streams and actively collaborate to drive alignment
• Experience designing experiments or A/B testing
• Experience contributing to design systems and implementing system components with engineers
• Highly proficient in storytelling and articulating design work and rationale
• Experience advocating for customer needs in product solutions with cross-functional teams.

What the Candidate Will Do

• Scope: Work on projects of all sizes, from well-known problems to those more complex and conceptual, while leading a design roadmap in your area.
• Process: Build a deep understanding of the historically and systemically excluded customers you are designing for through data and research. Lead the end-to-end design process, solicit and incorporate feedback, translate your designs to build with engineers, and work flexibly with various teams. Design at all levels of fidelity and practice good judgment on making tradeoffs.
• Craft: Deliver designs that are innovative and elegant, buildable and scalable, and are thoroughly documented. Have a strong understanding of business, data, and engineering requirements, and create experiences that deliver customer value.
• Efficiency: Prioritize and manage your time efficiently, operate with high autonomy, and easily adapt to challenges.
• Communication and partnership: Communicate with clarity and persuasiveness and effectively present your work and rationale to stakeholders at all levels. Proactively collaborate with your team, manager, and cross-functional partners. Facilitate design sessions and collaborate with other designers. Maintain honest and trusting relationships with your team.

Note -

1 - No sponsorship supported

2- Only open for zzp/freelancers in Netherlands

3- Must be open for Hybrid mode & 6 months of contract duration