Product Designer

Product Designer – Netherlands (Amsterdam)

Contract Duration: 6 Months

Role Type: Agency Contractor

About the Role & Team

We are looking for a Product Designer to help shape the future of intelligent customer support experiences. This role focuses on designing autonomous and assisted support solutions, where AI-powered systems and human agents work seamlessly together.

You will play a key role in creating intuitive, scalable, and efficient experiences that enable customers to resolve issues quickly and confidently across complex journeys.

Working within a highly collaborative environment, you will design end-to-end experiences across digital touchpoints—from self-service interfaces to agent-facing tools—ensuring a consistent and high-quality support experience at scale.

Key Responsibilities

• Design intuitive and scalable support experiences, including agent workflows, decision-making tools, and escalation pathways
• Lead the end-to-end product design process, from discovery and ideation to prototyping and final delivery
• Translate complex customer journeys into user-friendly, frictionless experiences across web and mobile platforms
• Collaborate closely with product managers, engineers, researchers, and stakeholders to align on goals and execution
• Use data, research, and customer insights to inform design decisions and continuously improve product experiences
• Create high-quality UI/UX designs, prototypes, and documentation that are buildable and scalable
• Contribute to and evolve design systems and reusable components in partnership with engineering teams
• Drive experimentation and optimization through A/B testing and iterative improvements
• Facilitate design discussions and clearly present work, articulating decisions and rationale effectively
• Manage multiple projects with autonomy, balancing speed, quality, and business impact

Basic Qualifications

• 3+ years of experience designing products for web and mobile interfaces
• Proficiency in Figma or similar design and prototyping tools
• Experience working in a technology-driven, cross-functional environment
• Strong portfolio demonstrating high-quality UI/UX design work and problem-solving skills

Preferred Qualifications

• Degree in Human-Computer Interaction, Interaction Design, or a related field
• Experience designing both web-based and mobile-based products
• Strong prototyping and interaction design skills
• Familiarity with user research methods and usability testing
• Ability to navigate ambiguity and lead design initiatives independently
• Experience with A/B testing and experimentation frameworks
• Background in design systems and component-based design
• Strong storytelling and communication skills to present and justify design decisions
• Proven ability to advocate for user needs across cross-functional teams

What Success Looks Like

• Delivering innovative, user-centric designs that solve complex problems at scale
• Balancing business goals, user needs, and technical feasibility effectively
• Demonstrating ownership, adaptability, and efficiency in a fast-paced environment
• Building strong cross-functional relationships and influencing product direction through design
• Continuously improving user experiences through data-driven insights and iteration