Web & Digital Platform Manager

Role: Web & Digital Platform Manager

Contract Type: Volunteer

Working model: Remote / We expect our volunteers to commit 8 hours per week.

Duration 12 Months (With Possible Extension)

Who we are & What do we believe?

Arcadia is a non-profit international NGO based in Geneva, Switzerland, with 238 members across seven continents. Our mission is to make university-level education accessible to all, free from financial, social, geographical, or political barriers. Through the work of over 70 international researchers, we provide high-quality academic content across diverse disciplines. We also promote global appreciation for art by addressing contemporary issues through exhibitions and highlighting major art events worldwide. We believe in the transformative power of education and art to build a more enlightened world. Arcadia embraces diversity and welcomes individuals of all backgrounds, fostering inclusion and global collaboration

Wherever you are, whoever you are !

We believe that the internet is one of the greatest resources humanity has achieved, giving us the opportunity to exceed our physical boundaries. Arcadia welcomes all; regardless of gender, ethnicity, and age. We embrace diversity and as an international NGO with more than 79 different nationalities, our aim is to support diversity within our teams and allow people all around the world to have the opportunity to join and contribute and grow in their fields of interest.

About the Position

We are seeking an experienced and creative Web & Digital Platform Manager to lead and coordinate Arcadia’s Web Design and Web Development team, ensuring the organization’s digital presence remains visually compelling, technically reliable, user-centered, and aligned with Arcadia’s mission and strategic objectives. This role places a strong emphasis on team leadership, mentorship, workflow coordination, and design governance, ensuring that web initiatives are delivered consistently, professionally, and in alignment with organizational standards.

Reporting to the CTO and working closely with department managers and senior leadership, the Web & Digital Platform Manager will guide the Web Design team in translating organizational needs into effective digital solutions, balancing creativity, usability, accessibility, branding, and technical feasibility. The role combines strategic oversight, project coordination, quality assurance, and hands-on platform expertise within the Wix ecosystem, including Wix Studio/Editor, CMS, automations, and Velo by Wix.

Key Responsibilities

Web Design Team Leadership & Coordination

● Lead, mentor, and coordinate Arcadia’s Web Design and Web Development team, fostering collaboration, accountability, creativity, and continuous improvement across digital initiatives.

● Provide strategic guidance, technical direction, and quality oversight to ensure all web projects align with organizational goals, branding standards, and user experience expectations.

● Support the professional development of team members through coaching, feedback, knowledge sharing, and workflow optimization.

●  Coordinate the activities of distributed contributors, including part-time staff, volunteers, and technical collaborators where applicable.

Digital Platform Oversight & Website Management

● Oversee the design, development, maintenance, and continuous improvement of Arcadia’s Wix-based digital ecosystem, ensuring high standards of usability, accessibility, performance, responsiveness, and visual consistency.

● Manage and guide the effective use of the Wix platform, including Wix Studio/Editor, CMS, Members Area, Pricing Plans, Automations, SEO tools, and related integrations.

● Support the implementation of advanced website functionality and workflow enhancements using Velo by Wix and related technologies where appropriate.

● Ensure website architecture, navigation, and content structures remain scalable, organized, and aligned with operational and user needs.

Design Governance & User Experience

●  Define, maintain, and enforce web design standards, UX/UI principles, accessibility practices, and digital brand consistency across all online platforms and digital touchpoints.

● Review and validate design and development work to ensure coherence, quality assurance, technical reliability, and alignment with Arcadia’s mission and communication standards.

● Promote user-centered design practices that enhance engagement, accessibility, and usability across devices and audiences.

Stakeholder Collaboration & Project Delivery

● Collaborate closely with department managers and organizational leadership to gather requirements, prioritize initiatives, and translate operational needs into effective digital solutions.

● Coordinate project planning, workload prioritization, timelines, and delivery across web-related initiatives using project management and collaboration tools such as Trello or equivalent platforms.

● Act as a key liaison between technical contributors and non-technical stakeholders, ensuring clear communication and alignment throughout project lifecycles.

Operational Improvement & Digital Strategy Support

● Contribute to the continuous improvement of Arcadia’s digital operations, workflows, and online engagement capabilities.

●  Identify opportunities for process optimization, automation, scalability, and improved digital governance within the organization’s web ecosystem.

●  Support organizational decision-making by advising leadership on web platform capabilities, digital best practices, and sustainable web management approaches.

Skills and Competencies Required

Web Platform & Technical Expertise

● Strong experience managing and developing websites within the Wix ecosystem, including Wix Editor and/or Wix Studio.

● Working knowledge of Velo by Wix, including front-end scripting, CMS functionality, automations, integrations, and basic backend logic.

●  Familiarity with CMS-driven websites, responsive design principles, SEO fundamentals, forms, workflows, and digital content management.

Leadership & Team Management

● Proven ability to lead, mentor, and coordinate web designers, developers, and technical contributors within collaborative and distributed environments.

● Strong organizational and project coordination skills, with the ability to manage multiple priorities and ensure timely delivery of initiatives.

Design & User Experience Excellence

●  Strong eye for visual design, layout, typography, branding consistency, and user experience.

● Ability to balance creativity with usability, accessibility, technical feasibility, and performance considerations.

Communication, Stakeholder Engagement & Delivery Expectations

● Demonstrated ability to communicate effectively with stakeholders while maintaining responsiveness, consistency, quality of delivery, and timely completion of assigned work.

● Strong documentation, reporting, and presentation capabilities.

Qualifications

● Bachelor’s degree in Web Design, Information Technology, Computer Science, Digital Media, or a related field or equivalent professional experience.

● Minimum 5 years of professional experience in web design and digital platform management, with at least 2–3 years in a leadership or managerial role overseeing web or digital teams.

● Demonstrated experience delivering and maintaining real-world websites within the Wix ecosystem (portfolio required).

● Experience leading distributed or cross-functional teams in collaborative digital environments is highly desirable.

● Strong advisory and coordination experience, with the ability to support leadership in digital strategy, web governance, and operational planning.

● Familiarity with mission-driven, nonprofit, educational, or international organizations is an asset but not required.

● Fluency in English (CEFR C1) is required.

● Comfortable with flexible working arrangements, including part-time commitment, contributing 8–10 hours (20%) per week, with the ability to work remotely and choose working hours.

● A motivational and empathetic leadership style, with a commitment to fostering inclusivity, integrity, and excellence. Strong interpersonal skills to inspire trust and credibility within the organization. 

What We Offer

● An online certificate with an international serial number after completing one year at Arcadia.

● Access to Arcadia's Executive Education Certificate Program, which includes six courses totaling 64 hours, specifically tailored for your role, with international certification.

● Access to a global network of seasoned professionals and consultants, offering tailored support to help you grow, excel, and advance in your area of expertise.

● We promise you a green world, a new feature. Join a fully net-zero carbon emission organisation committed to supporting a greener world.

● Flexible working hours based on project deadlines. You must be available to work 8-10 hours per week, with the flexibility to choose your working hours.

● The chance to be part of our volunteer organisation, contributing to Arcadia's humanitarian mission to provide education for all.

● Possibility of contract renewal with advancement at your field at the end of your 1 year according to evaluation of the Arcadia Board.

● The opportunity to work remotely, providing flexibility and the ability to balance your work with other commitments.

● The chance to work with a diverse team of individuals from around the world, supporting the organisation's commitment to inclusivity and diversity.

●  Being credited with your name, picture and also being credited in the '' Team '' section.

● Training sessions from our valuable and well-experienced team members.

● Being part of our volunteer-based organisation, and the satisfaction of contributing and doing good to the world.

Arcadia is an equal opportunity provider. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.