Technical Support Engineer

General Description

This role is responsible to provide proactive technical support for all project requirements and submittals during tendering as well as project execution phase. It will also address documentation requirements technical in nature by working closely with the sales and operations team.

1.1. Key Accountabilities / Responsibilities

Review customer information, specifications, drawings, and other applicable details to determine requirements for design of system
Perform all necessary calculations and analysis, interpretation of data and pressure drop and flow analysis, etc. as required
Responsible for preparation of project specific method statements in line with scope of works, commercial & technical proposals that comply with client and regional specifications, standards and guidelines.
Responsible for the preparation of project drawings (Working plans to details) complying with project design, specifications and guidelines as follows; (knowledge of geographical coordinate systems are preferred).
a) System Layout and details
b) System Cross Sections
c) Electrical and hydraulic Layout
d) Construction Drawings.
e) Discharge layouts for NOC applications.
Assist the bid process by identification of scope of works and generation of BOQ measurement items from Client drawings and design concepts.
Responsible for the compilation of cost estimates in line with engineering parameters, bill of quantity and specific client requirements.
Assist in evaluating bids and acknowledge/decline as per company philosophy/strategy.
Keep abreast with industry standards, client specific requirements and recent product developments - and ensure the technical solution and support provided is in line with the changes and compliments any enhancements while fulfilling the business needs.
Investigate and recommend alternative methods to meet technical requirements in a cost effective manner.
Formulate comprehensive studies to bring about changes that will minimize overall project costs, increase efficiencies and increase revenue for the technical solutions provided.
Coordinate simultaneous projects and manage efficient documentation control procedures.
Proactively update stakeholders on current technical support status, task progression, issues and potential delays.
Be fully familiar and fully conversant with department and company policies, procedures and processes, ensuring all work and actions undertaken are in full compliance at all times
Carry out site visits alongside the applicable Project Engineer and Operations Supervisor where required.
Generate adhoc AutoCAD drawings as requested by the Line Manager.
Coordinate as required with internal groups including purchasing, logistics, sales, operations, warehouse and accounting personnel.
Any other objectives as defined by senior management with the objective of growth.

Cross Functional Support/Training

Work closely with internal project stakeholders assigned to identify and resolve any project risks associated with technical solutions, contracts, documentation & execution.
Identify & address problems and opportunities; brings those which are appropriate to the Line Manager; and, facilitate discussion & deliberation.
Provide marketing support, prepare prequalification documentation, customized datasheets.

1.2. Qualification Requirements

Degree in Mechanical Engineering or equivalent from an internationally recognized University.
Proficient in Fluid Dynamics, Pump Applications and Selection.
Proficient in AutoCAD.
Effective communication skills including verbal, written and presentation skills.
Demonstrable track record of managing multiple tender proposals simultaneously.
Proven ability to work effectively both independently and in a team based environment.
Demonstrated willingness to be flexible and adaptable to changing priorities.
Strong multi-tasking and organizational skills.
Keen analytic, organization and problem solving skills, which enable sound decision making.
Excellent team skills with an ability to communicate and work effectively across variety of internal and external stakeholders;
Proficient in Microsoft Office suite, Particularly MS Excel.

Technical Support Engineer

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