Delicatessen Team Leader

JOB TITLE

Delicatessen Team Leader | MAF Retail | Hypermarket Oman

ROLE SUMMARY

The Delicatessen Team Leader is responsible for implementing quality, range and freshness standards to facilitate an exceptional customer experience in order to achieve set sales targets. The team Leader is key a motivator ensuring all team members are working optimally, and that any problems are addressed immediately so that they do not impact customer service. Coaching and development is a critical responsibility to deliver an exceptional customer service within assigned section.

ROLE PROFILE

• Oversee the daily operation of the delicatessen department, ensuring high-quality product presentation and availability.
• Manage product assortment, pricing, and promotional activities to support sales growth and company objectives.
• Monitor inventory levels, coordinate replenishment orders, and ensure timely receipt of deliveries.
• Control stock losses, waste, and shrinkage while maintaining product freshness and quality standards.
• Ensure all displays, labels, and pricing are accurate and compliant with merchandising guidelines.
• Maintain strict food safety, hygiene, and security procedures throughout the department.
• Supervise, coach, and evaluate team members to ensure efficient operations and exceptional customer service.
• Review customer satisfaction results and departmental performance metrics to identify improvement opportunities.

REQUIREMENTS

• Bachelor's degree in a related field
• Minimum 3 years of experience in a supervisory role within a delicatessen, food retail, or supermarket environment.
• Strong understanding of food preparation, product presentation, and food safety standards.
• Experience in inventory management, merchandising, and promotional execution.
• Effective leadership and customer service skills with the ability to motivate and develop teams.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.