Technical Support Engineer L2

Candidates must be based either in Ukraine or in EU Countries!

Description

We're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to address challenges in business operations, digital transformation, risk management, compliance, business continuity, and more.

Key Responsibilities

• Act as the Primary L2 Escalation Point: Serve as the main technical escalation point for the L1 support team, handling advanced software, hardware, infrastructure, and access issues.
• Advanced Problem Analysis & Resolution: Conduct in-depth problem analysis to diagnose complex, escalated issues. Identify root causes of recurring problems and implement robust, long-term preventative solutions.
• Infrastructure Management: Support the stability, security, and performance of enterprise-wide, Windows-based infrastructure.
• L1 Support & Mentorship: Confidently support, guide, and share knowledge with L1 team members to effectively elevate the overall technical standard of the team.
• Documentation: Document complex technical solutions, create Standard Operating Procedures (SOPs), and actively contribute to internal knowledge bases to empower the service desk

Requirements

• Experience Level: 2–3+ years of experience as a Technical Lead or L2 Technical Support Shift Lead.

• Escalation Experience: Proven previous experience acting as a technical escalation point, with the confidence and ability to support and lead junior/L1 team members effectively.

• Microsoft Core Infrastructure: Advanced, hands-on experience with the operations of Active Directory, Azure Active Directory (Entra ID), DNS, DHCP, and Group Policy.

• Strong Windows Skills: Deep understanding of Windows Server operating systems, Storage, and Networking principles.

• Scripting & Automation: Strong proficiency in PowerShell for administration and task automation.

• Monitoring Systems: Hands-on experience with Microsoft-centric monitoring solutions (e.g., Azure Monitor). Datadog is a plus.

• Problem-Solving: Exceptional analytical skills with a confident, methodical approach to troubleshooting and root-cause analysis.

• Language: Confident spoken and written English is a MUST (Strong B2 or higher) to communicate effectively with clients and the global team.

What We Offer

At TEAM International, you’ll have the opportunity to work on impactful projects alongside top professionals, collaborate with international clients, and leverage the latest technologies.

• Work with global IT talent in a flexible engagement model
• Be part of challenging, high-impact projects with modern tech stacks
• Full compliance with security and regulatory standards
• A supportive, collaborative, and people-first environment

Benefits & Perks:

• 23 days of paid time off per year, plus paid public holidays
• Sport allowance
• Private health insurance compensation