Senior Technical Support Engineer

Dedicated to providing cutting edge technologies for clients and support in DX efforts focused on Data and AI, this company is recognised and utilised by well-known household brands across all industries from small to enterprise.
With AI features consistently being developed and implemented into the platform, the company continues to grow as it provides a game-changing technology for their users.

In Japan, their is looking for strong Technical Support professionals to provide the highest level of customer satisfaction and support. They are open to both experienced Technical Support professionals, or System / Software Engineers for this role.

Some additional features of this team:

• Challenging and Engaging Technical puzzles
• Strong collaborate team culture, encouraging team work to resolve issues
• Flexible career paths

Take this opportunity to be a part of an exciting and growing team of professionals dedicated to providing a high level of service for customers. In return, you will be provided a very competitive compensation as this company continues to grow.

As a core and critical member of the team you will work closely with Enterprise customers and engineers (both internally and externally) to resolve complex issues. The Technical Support team is not there to just solve issues, but to provide consulting and an excellent level of service.

Responsibilities:

• Working with enterprise customers to resolve outstanding issues or challenges through consulting and troubleshooting of products
• Work with product team and engineers to build processes and scale support systems.

What do you need?

• Fluent Japanese (JLPTN1 Minimum) and Business English
• 5+ years experience in Technical Support, Technical Account Management, Customer Success Engineering, System Engineering, Software Engineering, or similar highly technical roles.
• Customer facing experience is a large plus.
• Ability to troubleshoot, debug, or solve technical issues
• Additional experience in the following is well received:
• Scripting in: SQL, Python, Java, JavaScript, or TypeScript
• Familiarity with APIs, Application, Cloud, or Data Management solutions

For more information, please apply or contact Perry Chung on LinkedIn as soon as possible.

To find out more about Computer Futures, please visit www.computerfutures.com | Computer Futures についてもっと詳しく知りたい方はこちらへ→ www.computerfutures.com

Award winner of:

The IT and Technology Recruitment Company of the Year by TIARA Awards 2018 | Best Large Company to Work For by TIARA Awards 2021 | Best CSR Initiative by TIARA Awards 2019 | Best Workplace by Great Place to Work Institution 2019, 2021, 2022 & 2023.