Information Technology Support Analyst

The Opportunity

As an IT Support Analyst, you will act as the first point of contact for users, helping to ensure a smooth and high‑quality end‑user experience across a global organisation. You will work alongside experienced technical teams, gain hands‑on exposure to enterprise‑level systems, and be supported through continuous education and training opportunities.

Key Responsibilities

• Deliver best‑practice incident management
• Act as the first point of contact for user queries and technical issues
• Accurately log, investigate, diagnose, and resolve incidents
• Keep users informed by communicating clearly and proactively on incident progress
• Collaborate closely with internal technical teams and ensure the correct escalation of unresolved issues
• Proactively identify improvements to enhance the end‑user experience

Technical Environment

You’ll gain hands‑on experience with a broad and modern technology stack, including:

• Windows 10 | MS Office 2016 / 2019
• Active Directory & Exchange Administration
• Browser support (Internet Explorer & Chrome)
• PC, laptop, tablet & MFD troubleshooting
• Remote connectivity (Fortinet VPN/Palo Alto, Citrix)
• TCP/IP troubleshooting
• Mobile support (iOS)
• Market data platforms (Bloomberg & Reuters)
• Audio/Visual technologies (video conferencing, projectors, plasma TVs)
• Anti‑virus and endpoint protection tools

What We’re Looking For

• Minimum 1+ years’ experience in a similar IT support role
• Strong customer‑facing and communication skills
• Fluent English (written & spoken); German is an advantage
• Degree‑educated (or equivalent experience)
• ITIL / ITSM certification (or working towards)
• A proactive, service‑oriented mindset with a passion for technology