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Dicetek LLC

Support engineer

Dicetek LLC
United Arab Emirates · Contract · Not Applicable
Experience

(indicate years of experience required for the role as well)

  • At least 4–5 years in IT with a banking background, with at least 1–2 years in a role involving handling of application systems and technical systems. Strong experience in team collaboration within a service-oriented culture is required.
  • Working knowledge and experience of banking operations and related challenges.
  • Ability to prioritize and handle multiple tasks effectively.
  • Knowledge and ability to apply quality control techniques.
  • Strong written and verbal communication skills in English; Arabic is an advantage.
  • Influencing, persuasion, and negotiation skills.
  • Excellent interpersonal skills.
  • Willingness and flexibility to work in night shifts as per business requirements.
  • Ability to build partnerships and interact with stakeholders at all levels.
  • Strong planning, analytical, and time management skills.
  • Excellent person-to-person communication skills.

Knowledge & Expertise

  • Strong knowledge and hands-on experience in Digital Channels.
  • Solid understanding of the Investment and Wealth Management domain.
  • Ability to analyze, troubleshoot, and resolve technical issues by coordinating with vendors and internal IT teams.
  • Good understanding of IT Change Management and Problem Management processes.
  • Practical experience with AWS DevOps tools, Kubernetes platforms, application servers, and web services.
  • Experience in Dynatrace for application performance monitoring and issue diagnostics.
  • Ability to work in a 24/7 production support environment and handle high pressure situations effectively.
  • Support the Project Manager in delivering technology enabled initiatives and IT deliverables for medium, high, or strategic priority projects.
  • Review vendor-provided solutions to ensure alignment with project and technical requirements.
  • Assist business users in understanding system functionalities and technical capabilities.
  • Define and agree on SLAs related to project deliverables and ensure timely fulfilment.
  • Investigate business reported issues and manage resolution by working with internal IT or vendors.
  • Support overall project administration, including project planning and reporting.
  • Assist in preparing and coordinating project documentation (transition documents, technical procedures, etc.).
  • Support vendor evaluation processes and monitor contract compliance and implementation quality.
  • Assist the Project Manager in ensuring smooth transition from project to production and proper handover to the production support team.
  • Provide support for SIT and ensure comprehensive UAT assistance for business users.

Technology

  • OpenShift (Red Hat) Container Platform – Deployment, scaling, and basic administration.
  • AWS EKS (Elastic Kubernetes Service) – Cluster management, deployments, and Kubernetes operations.
  • Oracle Database 19c – Administration, performance tuning, and SQL development.
  • Kong API Gateway – API management, routing, authentication, and observability.
  • Temenos (Kony) Fabric Platform – Integration, service orchestration, and middleware capabilities.
  • TIBCO ESB – Enterprise Service Bus observability
  • GitHub Actions / GitHub Pipelines – CI/CD pipeline configuration and automation.
  • HPA (Horizontal Pod Autoscaling) – Kubernetes autoscaling configuration and optimization.
  • ETL Tools & Processes – Data extraction, transformation, and loading operations.
  • React JS – Modern front end application debugging capabilities.
  • Messaging Technologies – MQ, Topics, and related messaging frameworks.
  • IBM WebSphere – Basic administration and deployment workflows.
  • API Knowledge – RESTful APIs, integrations, security, and lifecycle management.
  • Android & iOS App Store Management – Publishing, versioning, and release processes.
  • Databases – Oracle, SQL Server, and other relational database engines.

Key Skills

Ranked by relevance

kubernetes oracle sql aws restful apis sql server android devops server react cicd etl eks ios
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Country Guide

United Arab Emirates

Tax-friendly regional tech hub

Posted
Jun 16, 2026
Type
Contract
Level
Not Applicable
Location
Dubai
Company
Dicetek LLC

Industries

IT Services IT Consulting

Categories

Information Technology

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