Digital Business Partner

About the Candidate

We are recruiting three Digital Business Partners for Hamad International Airport ,Doha, Qatar.

The Digital Business Partners act as the key business relationship interface between airport’s IT department and one of the assigned business units (Airport Ops Control Centre, Facilities Management, and Customer experience), to strategically align technology initiatives with business goals, foster strong partnership-based relationships, maximize business value from IT investments through collaboration, and shape demand for solutions and business services.

About the role

• The Digital Business Partner is responsible to translate business demand, opportunities, constraints and risks through structured requirements gathering and prioritization processes to achieve effective governance, portfolio planning and informed investment decisions.
• Accountable to maintain a strong understanding of the assigned business domain through continuous engagement with business processes, services, challenges and opportunities to achieve relevant, value-adding digital advice and recommendations.
• Identify and promote innovation, digital transformation and data-led improvement opportunities through business insight and cross-functional collaboration to achieve enhanced service quality, operational efficiency, resilience and customer experience.
• Collaborate and ensure the development and maintenance of technology and capability plans, strategy and roadmaps and improvement priorities through business and IT collaboration to achieve alignment between digital initiatives and operational and strategic objectives.
• Support, and be actively involved, in building the business requirements specific to AI product development within the assigned business domain.
• Support the resolution of conflicting requirements, priorities and stakeholder expectations through effective communication, escalation and negotiation to achieve balanced decisions and sustained alignment across business and IT teams.
• Ensure regular service reviews, stakeholder discussions and feedback sessions through structured engagement forums to achieve improved service performance, stakeholder satisfaction and closure of agreed actions.
• Contribute to demand planning, annual planning cycles, budget input and supplier interface activities through portfolio analysis and stakeholder engagement to achieve effective prioritization and delivery of agreed business needs.
• Responsible to identify and track continual service improvement actions and business value outcomes through performance reviews and benefit monitoring to achieve improved services, processes and business outcomes.

Qualifications

• High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 7 years of job-related experience
• Bachelor’s Degree or Equivalent with Minimum 6 years of job-related experience
• Airport Experience is mandatory
• Relevant experience in IT business partnering, service delivery, demand management, business analysis, project delivery or a related digital/technology environment .
• Professional and excellent command of English language is mandatory .
• Experience in supporting projects, service enhancements, change initiatives or digital transformation activities within a structured delivery and governance framework
• Good understanding of change management, process improvement and the use of digital tools and data in order to enhance service effectiveness and business outcomes.
• Working knowledge of IT service management principles, service lifecycle processes and performance measurement concepts, preferably aligned to recognized good practice frameworks